Rating
3.8
feedback
6
chart
#7,085
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
17%
-
Less than a day
0%
-
Less than a month
17%
-
Less than a year
50%
-
More than a year
17%
Reviews Summary
The reviews for the Shopify App are mixed, with both positive and negative feedback. Positive aspects include the app being simple, crucial for the fulfilment process, and having great customer service. Users have reported that it has made a huge difference in their workflow, reduced shipping errors, and sped up their processes. On the other hand, negative feedback revolves around poor support, slow performance, and lack of responsiveness from the support team. Some users have mentioned switching to other apps with better customer service.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Feb. 2, 2021
Poor support, slow and clunky overall when it does work. Had to remove as affecting our work rate. Worked well for us to begin with but as product increased and order volumes then it became problematic and need support with issue within hours not days
Dec. 20, 2020
Its a simple app, but it does a very crucial part of our fulfilment process and never failed. Since we used it, it made a huge difference in our fulfilment process. Arguably it is not cheap (given the app is really quite basic) but the savings it does in time and errors greatly outweighs the cost. There are a couple of other apps out there that do a similar process, but Doublecheck was the right one for us and most intuitive. In any event, it is always good practice to trial a few different apps to see what works best. Did not have any issues with support, but realistically we only had to contact a couple of times for a few question but the app always worked.
Nov. 16, 2020
Zero stars. Called and left a message, and sent in a support ticket. Haven't heard squat. Moved on to another similar app with amazing customer service. NOTE: 3 reviews dating back 2+ years........... OUCH!
May 18, 2018
Great app and amazing customer service! We have only been using it a few weeks now and it has more than paid for itself, highly recommended.
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