UrbanWearOutsiders review for Drip: Email Marketing & Popups
March 8, 2023
The workflow for abandoned carts never worked, no email was sent properly for days in the other workflows, they answer that all was fixed, but no emails were being sent out from the abandoned cart funnels, in the chat they answered fast, but I didn't get any other follow-up emails as promised and the tool continued without working for more than 10 days, this app made me lost money since day 1, I was using omnisend trying to search for a more modern user interface and better price, but sadly this was not the right solution, I just removed it, I'm trying another solution.
Hi UrbanWearOutsiders Thank you for your feedback on our abandoned cart workflows. We take feedback very seriously and we understand how frustrating it can be when your automation is not working as expected. While our Development team was able to quickly resolve the first issue with your abandoned cart workflow, we understand there were some roadblocks with your second workflow and we are taking steps to review our workflow templates for the best user experience. We also apologize for the delay in communication with our Support team. After a thorough review, we found that we had sent the same-day follow-up message to the email address attached to the ticket, instead of the email address you had requested we use instead. We have sent an additional email from our Support team today with more information. Thank you again, UrbanWearOutsiders, we sincerely appreciate your time and feedback. Best regards, Sebastian from Drip
Drip® | Shopify Email Marketing App Built for Growing Stores