First & Folsom review for Dripshipper: Coffee & Tea
July 18, 2020
Simple setup, TERRIBLE support. They seem to only offer chat support - there's no way to contact an actual human. So now, my best customer is stuck without the coffee they ordered A WEEK ago and I will likely lose them as a customer. This app is close to worthless...
Thank you for your review. The issue you are having is because the order was not paid for until 7/16, so that is why it hasn't shipped yet. All our orders ship within 3-5 business days from when the order has been paid for. We don't start processing shipments until cost of goods sold have been paid for. We have full-time reps available, but are typically only open during regular business hours of 9am-5pm M-F EST. Which is why we did not respond to you last night. We will put in a request with production to expedite your order to hopefully help.
