DOK review for Dripshipper: Coffee & Tea
Dec. 31, 2020
The app is Ok. They product selection is good. DON"T DO BUSINESS WITH THEM, BEWARE. One customers package got lost by USPS. When I contacted the app support, the owner Danny said that they cannot issue a refund or a replacement product because their orders are FOB origin. I have worked with other suppliers who never had that problem. Seems to me, that this supplier is quick to take your money but is not there to support you when your customer requests a refund/replacement due to a lost package. I do realize that the lost package is not the supplier fault, but as a good business practice and in efforts of customer retention, you'd think they would work with you. Especially that they charge a subscription fee Not in this case. BEWARE!
Thank you for your review. We wish we could have helped more in this scenario. The package is not lost, it is experiencing a delay due to USPS delays during COVID and holiday season. If it were lost we could file a claim to help recoup losses but with a delayed shipment we cannot do that. USPS has had delays which we communicated to our merchants earlier in December and USPS also displays this message on their website. “ ALERT: USPS IS EXPERIENCING UNPRECEDENTED VOLUME INCREASES AND LIMITED EMPLOYEE AVAILABILITY DUE TO THE IMPACTS OF COVID-19. WE APPRECIATE YOUR PATIENCE.” This is a challenge for all eCommerce shipments right now and is not a reflection of Dripshipper. We shipped the order out quickly and on time as per our lead times. We wish you the best of luck and hope this clarifies the situation a bit better.
