DiademNYC review for Dripshipper: Coffee & Tea

Feb. 22, 2021

Joined recently (Jan2021?) and not the easiest App but easy enough to setup Custom Label and product in store. Cons-- I do not like how the product image posts in Shopify (you will see --very low-end presentation). Cust.Srvc is decent to horrible range -- 3x sent emails, questions, comments and always get short msg's back.. sometimes not even fully addressing my questions. Is this because i am on lowest paid plan? So cust.Srvc increases with price you pay per month? Anyway, tried 4 different coffee blends so far and not thrilled with any -- i am used to Peets or Philz brands (and Starbucks Decaf Medium blend) and they all have so much better flavor/after-tastes than these blends rec'd... i open a bag of Peets or Philz beans and i still see oils glistening on beans/bag.... bags i rec'd (both Sample ones and regular ones) are fairly dry . i want my customers to LOVE products we carry so we are struggling on keeping this or not.... great great idea and love the app will tie into Shopify (for ease) .... but product flavor, cust.srvc and high pricing seem like this will not be well rec'd long term. So probably going to Drop this product so Let me know if anyone knows another Drop Shipper coffee supplier ! Thanks!