Drop Hint 2.0 SMS Email Postal
Boost Sales and Conversion with Drop Hint 2.0 - Shopify...
Rating
4.8
feedback
90
chart
#7,101
All reviews
Rating Breakdown
Feb. 13, 2023
I have been wanting to add this feature to my website for a very long time, I added it a few months ago but found the app so complicated to use and ended up giving up on it. Today, I came on here absolutely determined to make it work and I'm almost there... I have to be honest though if the help team weren't so quick and available to help, I probably would have given up again as the app is actually pretty confusing to use. I am fluent in all adobe software so I'm pretty good with stuff like this but I don't why I found this app so confusing and difficult. I think the app is FULL of potential, it just isn't 100% there yet - it isn't as user-friendly as I would have liked it to be but I am still giving it five stars as the team has been absolutely incredible and have answered SO many questions on the live chat.
Thank you for sharing your experience with our Drop A Hint 2.0 app. We appreciate your honesty and feedback. We apologize for any confusion or difficulty you encountered while using the app. We understand that despite your familiarity with design software, our app presented some challenges. However, we're pleased to hear that our help team was quick and available to assist you, providing valuable support through the live chat. We acknowledge that there is room for improvement in terms of user-friendliness, and we value your input in helping us enhance the app further. Thank you for recognizing the potential of our app and for giving us a five-star rating. If you have any further questions or need ongoing assistance, please don't hesitate to reach out. We're here to help and ensure your satisfaction with our app.
Feb. 1, 2023
So far so good! Enjoying this app. Still setting it up but its easy and seems to work great. I'm glad it can track analytics.
Thank you for your feedback on our Drop A Hint 2.0 app. We're glad to hear that you're enjoying it so far and finding it easy to set up. It's great to know that the app is working well for you. We understand the importance of tracking analytics, and we're pleased that this feature is meeting your needs. If you have any questions or need any assistance during the setup process or beyond, please don't hesitate to reach out. We're here to help and ensure your continued satisfaction with our app.
Jan. 31, 2023
Seems great so far! Just set it up and people are sending hints. We haven't had any conversions yet, but hopefully soon
Thank you for sharing your experience with our Drop A Hint 2.0 app. We're glad to hear that you find it great so far and that people are actively sending hints. While you haven't had any conversions yet, we remain optimistic that they will come soon. If you have any questions or need any assistance in optimizing your conversions, please don't hesitate to reach out. We're here to support you and ensure the success of your Drop A Hint feature.
Jan. 30, 2023
Happy with this app. The team behind it are really supportive and helpful and provide solutions quickly.
Thank you for your feedback on our Drop A Hint 2.0 app. We're pleased to hear that you're happy with the app. Our team takes pride in being supportive, helpful, and providing quick solutions. If you have any further questions or need any assistance in the future, please don't hesitate to reach out. Thank you for choosing our Drop A Hint 2.0 app, and we appreciate your support in helping us make your experience a positive one.
Jan. 29, 2023
Great app, was very easy to install and customize. The staff has been very responsive and helpful. 5 stars
Thank you for your feedback on our Drop A Hint 2.0 app. We're thrilled to hear that you found it great and that the installation and customization processes were easy for you. We take pride in providing responsive and helpful support, and we're glad that our staff has met your expectations. Your 5-star rating is greatly appreciated. If you have any further questions or need any assistance, please don't hesitate to reach out. Thank you for choosing our Drop A Hint 2.0 app.
Jan. 24, 2023
This is a great app! We used it for Valentine's Day promo and love what it offers. You can be really flexible with the design. Love this addition to our website– super fun!
Thank you for sharing your positive feedback on our Drop A Hint 2.0 app. We're thrilled to hear that you had a great experience using it for your Valentine's Day promotion. It's fantastic to know that you appreciate the flexibility it offers in terms of design. We're delighted that this addition has brought a super fun element to your website. If you have any further questions or need any assistance in the future, please don't hesitate to reach out. We're here to help and ensure your continued satisfaction with our app.
Jan. 24, 2023
Thanks for the app. Very easy to install and work with. I like that our customers have the opportunity to drop a hint now. Thank you.
Thank you for your feedback on our Drop A Hint 2.0 app. We appreciate your kind words and are glad to hear that you found it very easy to install and work with. We're delighted that our app provides your customers with the opportunity to drop hints, enhancing their experience on your platform. If you have any further questions or need any assistance, please don't hesitate to reach out. We're here to help and ensure your continued satisfaction. Thank you for choosing our Drop A Hint 2.0 app.
Jan. 18, 2023
Very interesting App with a quick set up - Some points proved a little more tricky but customer service & support is excellent to get round any issues.
Thank you for your feedback on our Drop A Hint 2.0 app. We're pleased to hear that you found it to be an interesting app with a quick setup process. We understand that some points may have been a bit challenging, but we're glad to know that our customer service and support team was excellent in assisting you to overcome any issues you encountered. If you have any further questions or need any additional assistance, please don't hesitate to reach out. We're here to help and ensure your continued satisfaction with our app.
Dec. 10, 2022
So far this app has been useful but I'm still trying to figure out the settings and how to send text messages instead of emails.
Thank you for your review. We are glad you find Drop A Hint 2.0 a great addition to your business. Right now the SMS is optional and it is up to the user to select email or SMS delivery of the hint. Our next update will allow to the merchant to choose which method is the default one.
Dec. 8, 2022
I just started using the app. I am trying to enable text messaging, and the requirement to enable it is to leave a review. The app seems fairly comprehensive and usable so far. There doesn't appear to be an easy option to edit the cap, or even a hard to find option. I would like to have control over the max amount I spend on this app. I have nothing more to say at this point.
Thank you for sharing your experience with our Drop A Hint 2.0 app. We appreciate your feedback. We're glad to hear that the app appears comprehensive and usable to you. Regarding the requirement to leave a review to enable text messaging, we understand your concern and apologize for any inconvenience caused. We value your input about the cap option and having control over your spending on the app. Your feedback is valuable to us as we continually work to improve our app and provide more customization options. If you have any further questions or need any assistance, please don't hesitate to reach out. We're here to help and ensure your satisfaction with our app.
Dec. 7, 2022
Just added this app and it was easy to install and implement. No issues thus far as a new user. The configuration options are user friendly.
Thank you for your review. We are thrilled you are pleased with the Drop A Hint 2.0 app. We strive to build high-performing yet easy-to-use tools to help the world of e-commerce.
Dec. 7, 2022
we are super happy to have discovered this app through another website. we immediately downloaded the app and it has been so easy to customize. any issues or questions we have had have been quickly responded to over chat. looking forward to how this is going to grow our sales this holiday!
Thank you for your fantastic review. We are glad you enjoy the ease of use and the quality and timing of our customer service team. Drop A Hint 2.0 will not only help this holiday season but beyond :)
Dec. 4, 2022
I like this in principle but it is too early to tell. One thing that I have noticed that worries me is that (some of) the email hints go straight to the recipients junk folder. The email sender domain is "dropahint.love" and perhaps it does not have a strong sender reputation. Not sure but so far can't say it works or not. Our store is still very new so we will give it some time.
Hello Wendy, Thank you for your feedback. We are thrilled you are happy with Drop A Hint 2.0 With custom HTML you can improve the inbox delivery of the hints. We can help with that. Our domain is whitelisted and has a 96% reputation which is awesome!
Nov. 29, 2022
I've only just installed the app and it was pretty straightforward. My first test email went straight to my junk folder. I will try activating the text feature and test.
Thank you for installing our Drop A Hint 2.0 app. We're glad to hear that the installation process was straightforward for you. We apologize for the inconvenience of your first test email going to your junk folder. It's important to ensure deliverability, and we recommend checking your email settings and spam filters to ensure smooth communication. If you encounter any further issues or need assistance with activating the text feature or conducting tests, please don't hesitate to reach out. We're here to help and ensure a seamless experience with our app.
Nov. 28, 2022
Cant turn text function on. found the request for constant reviews very annoying. Most people have not opened emails yet, so not great cut through yet.
Thank you for sharing your feedback. It is hard for us to understand your frustration. The SMS function is active for your account and our app has brought additional revenue for your brand at an amazing X49.20 ROI which is amazing :) and only the beginning We apologize for any inconvenience you experienced. We recommend monitoring the performance and adjusting your strategy accordingly. If you have any further questions or need assistance, please don't hesitate to reach out. Thank you for choosing our Drop A Hint 2.0 app, and we're committed to continually enhancing your experience.
Nov. 25, 2022
Been great so far! Upgrading so we can connect to our email app Klaviyo. Also great Customer Service!
Thank you for your feedback and for choosing our Drop A Hint 2.0 app! We're thrilled to hear that your experience has been great so far. Upgrading to connect with your email app Klaviyo will further enhance your marketing efforts. We're glad to know that our customer service has met your expectations as well. If you have any further questions or need assistance, please don't hesitate to reach out. Thank you again for your support, and we're excited to continue serving you with our Drop A Hint 2.0 app!
Nov. 15, 2022
We just started using this app but so far it's easy to use and install and we're very excited! The integration is appealing and it has a fun look and feel.
Thank you for your feedback on our Drop A Hint 2.0 app. We're delighted to hear that you find it easy to use and install. We appreciate your excitement and enthusiasm about using our app. It's great to know that the integration is appealing and that it has a fun look and feel, adding to the overall experience. If you have any questions or need any assistance as you continue to explore and utilize the app, please don't hesitate to reach out. We're here to help and ensure your continued satisfaction. Thank you for choosing our Drop A Hint 2.0 app.
Nov. 14, 2022
What a great idea for an app! This one goes above and beyond what i expected. And the follow up when i reached out for direction was outstanding. Thanks again guys! You did good!
Thank you for your feedback on our Drop A Hint 2.0 app. We're thrilled to hear that you find it to be a great idea and that it exceeded your expectations. We strive to go above and beyond to provide outstanding support and assistance, and we're glad that our follow-up met your expectations. Your appreciation means a lot to us. If you have any further questions or need any additional guidance, please don't hesitate to reach out. We're here to help and ensure your continued satisfaction with our app. Thank you for your kind words and for choosing our Drop A Hint 2.0 app.
Nov. 15, 2022
UPDATE - Support reached out and gave us guidance in how we can solve the problem. Looks like support's emails were also going into junk. Updating my rating from 2 stars to 4. Love this app but we are having trouble with emails going into junk folders. I reached out twice now to support and no one has responded.
Thank you for updating us on your experience with our Drop A Hint 2.0 app. We appreciate your feedback. We apologize for any inconvenience you experienced with support emails going into the junk folder. We're glad to hear that our support team reached out and provided guidance to help solve the problem. We understand your frustration with the delayed response and apologize for the inconvenience caused. We appreciate your understanding and willingness to update your rating to 4 stars. If you have any further questions or need any additional assistance, please don't hesitate to reach out. We're here to help and ensure your continued satisfaction with our app.
Nov. 8, 2022
What a great idea for an app! This one goes above and beyond what i expected. And the follow up when i reached out for direction was outstanding. Thanks again guys! You did good!
Thank you for your feedback on our Drop A Hint 2.0 app. We're thrilled to hear that you appreciate the idea behind it and that it exceeded your expectations. We take pride in going the extra mile to provide outstanding support and guidance, and we're glad that our follow-up met your needs. Your kind words mean a lot to us. If you have any further questions or need any additional assistance, please don't hesitate to reach out. We're here to help and ensure your continued satisfaction with our app. Thank you for choosing our Drop A Hint 2.0 app.