Sheli review for Dropast ‑ Taobao, Tmall & 1688
Feb. 20, 2024
Support isnt replying i have been emailing them about cash on delivery method in UAE and how long it takes to get the payment if its cash on delivery ?? Support replied me and gave me additional two months free access to dropast Support response time is very poor and did not refund and charged 52$ i dont understand why they dont respond on time and charging alot Chat responded and gave me a refund it took some time because of chinese holidays
We were disheartened to come across your 1-star review, the only one we've received. Your feedback is important to us, and we're sorry to hear about any dissatisfaction you experienced. Regarding your concerns about the free months and refunds, we'd like to clarify that we did honor our agreement. Shopify can confirm that we correctly issued a refund equivalent to 2 months of service. It's essential for us to address your review openly and reassure anyone reading it that we are not in the business of scamming. We take our commitments seriously, and what we promise, we strive to deliver. We appreciate your feedback and hope for the opportunity to restore your trust in our service. Warm regards,
