RC G Car review for DropHippo ‑ Worldwide
Jan. 20, 2020
BE AWARE of a NIGHTMARE! SAVE YOURSELF, Please DO NOT trust your business to these guys. They send more than 140 wrong products to my customers after me asking them if they are sure they sourced the right product.... and their answer was yes it is After they send I asked again because something felt wrong, and then they said that one part is different but better.....OMG that was the moment I realized they sent different product, and their answer was: it's the same mechanic just the plastic is different - I prefer not to express my FULL opinion on that kind of "intelligent" answer- it's like working with the badest factories in China It's now 20.1.2020 I have orders that didn't get to the customers yet since NOVEMBER!!! And their usual answer is will check it....>>>> 2 months checking!!!!!! Every question or need you have, you have to ask and then to ask again, and then they will ask what did you ask..... you can't just ask for something and be relax they will do it. It's like you manage a BAD EMPLOYEE It goes like this: you ask for something, you get an answer>> nothing happens>> you ask for an update, you get an answer: for what?>> you have to tell the whole story again>> To make a long nightmare story short>>> BE AWARE OF THESE CLOWNS WHO CALL THEM SELF PROFFESSIONAL>> THEY RUIN MY STORE AND WERE MY Q4 NIGHTMARE!!!! =================================================== Answer to your answer: - You are right it's 143 wrong products not 140.... - The 3 left products I asked for a refund after 2 MONTHS they didn't deliver to the customer and the last conversation with you on this issue was: "Things slow at the moment" so I wanted to put this poor scene behind me - "..short supply and our tracking system picked up on this.." - you didn't pick up anything, you gave me the same answer all the time: it takes time for the number to get into the system.... it was me after 2 weeks of getting the same answer that demand to get different answer!! - Yes, you offered me a full refund - after I put 10,000$ on Facebook - so the meaning of refund is a loss of 10K$!!! because of your fault! At the last moment, you have found a supplier for a different product(!!) and sent 143 units to my customers saying it will be on time for Christmas>>> Well, 49 out of 143 didn't arrive for Christmas The ones that did get for Christmas, came with such a delay...That it is unforgivable for my customers - all the faith I built with them just gone thanks to you. - I have a different great supplier!!! Doing his job perfectly, no complaints from me at all, because he knows what he is doing.
Ah Liat - if you could start dealing with the truth that would be helpful. I will break down each complaint so that anyone else can see how we tried to work with you but nothing was ever good enough for you. Firstly - we didn't send 140 wrong products and that is a lie. You know it and we know it so not a good start to your review, eh? You are currently waiting for a total of 3 items to be delivered which we have refunded you for today so to say that you are waiting for everything is yet more lies but something that seems to be a common theme with you.. So, let's state the truthful fact of the matter here for everyone elses benefit. Firstly - you asked us in November to source a RC gesture controlled car which we did do and processed these orders for you. Unknown to us they were in short supply and our tracking system picked up on this and we made you aware as soon as we found out AND OFFERED A FULL REFUND which you declined and I quote you directly "We need to take responsibility" which you will clearly see we have done. After contacting several different suppliers due to this item being in short supply we did source your gesture cars and sent out ALL of your orders at express shipping that ended up costing us more than what you paid and we NEVER asked for any more to cover this is it was our issue. This was going over and above the "take responsibility" and not what you would get elsewhere as everyone else would have just refunded you then and there which I wish we done now. I could sit here all day and pick your review apart but that isn't going to do any good as the above is more than enough for people to work out where the issue lay. I would like to wish your new supplier all the very best of luck as they are going to need it.
