All reviews

Rating Breakdown

  • 5
    17% (4 ratings)
  • 4
    9% (2 ratings)
  • 3
    4% (1 ratings)
  • 2
    17% (4 ratings)
  • 1
    52% (12 ratings)
Review RSS Feed Review RSS Feed

1 / 5 Share

May 15, 2024

No response from the supplier. I have an order and nobody is responding. The order is not fulfilled. Highly unprofessional. Do crosscheck twice before adding their products.

Store

Sam's

Using app

--

Total reviews

3

Average rating

3.3

2 / 5 Share

Jan. 18, 2024

Shopify had sent me now that the app might not work properly

Using app

About 1 month

Total reviews

4

Average rating

4.3

1 / 5 Share

Nov. 24, 2023

My orders are not syncing

Using app

Over 1 year

Total reviews

2

Average rating

1.0

2 / 5 Share

Nov. 14, 2023

I am new to dear lover and have had about 4 orders through them. My service agent is Emma, and she does not ever understand my questions or answers them clearly. Furthermore, I was charged twice for the same order yesterday. Today, I paid for an order, and it reflects as paid, but it still sends emails and says it needs payment before fulfillment. I wish they had a live chat, or customer service number because the response times are slow.

Using app

6 minutes

Total reviews

1

Average rating

2.0

4 / 5 Share

April 2, 2024

I Wish there was a way to choose different shipping options in the app when placing the order. I see on the website that there are 3 options available. So when a customer requests to have their order expedited I order directly on the website and skip the order on this App.

Using app

Over 3 years

Total reviews

11

Average rating

3.7

1 / 5 Share

Aug. 30, 2023

The application just stopped working. Items will not sync to my store any longer. I submitted a support request but never heard back.

Using app

9 months

Total reviews

1

Average rating

1.0

5 / 5 Share

March 4, 2023

The application at the beginning was not going very well. They worked a lot on the app and now it's a great app. All ads have a perfect SEO report. Compliant with google and amazon marketplaces... They have been well designed to facilitate our work. Incredible prices and delivery times. I have been shopping at Dear Lover for over 10 years. They have grown a lot. Congratulations!!

Using app

10 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Nov. 28, 2022

I updated my review from 1 star to 5 stars because I had a problem that the app did not update stock in our store though the settings were all correct. However, after I contacted support by email ([email protected] ) they were so helpful, very responsive and they fixed the issue

Using app

12 months

Total reviews

28

Average rating

4.7

1 / 5 Share

Sept. 4, 2021

Terrible app. Dont have any support. I tried for severe times talke to them but they never answer. Also the app not sync with my store.

Using app

Over 1 year

Total reviews

1

Average rating

1.0

Developer Reply

Hi, you can send to my email [email protected]

2 / 5 Share

July 21, 2021

Do you have a cheaper option for shipping? $28 shipping is too expensive each time a customer orders an item. Customers don't want to pay that much shipping on an item

Using app

Over 1 year

Total reviews

1

Average rating

2.0

Developer Reply

some express will more cheaper ,like EDL Yunexpress or Epackage, you can try to choose them

1 / 5 Share

April 12, 2021

This app is terrible. I reached out for help and got a response once. But now I got two orders waiting, and I cant get ahold of anybody to help. The customer service does not exist. Nice clothes, but this app is a nightmare.

Using app

6 months

Total reviews

1

Average rating

1.0

Developer Reply

Hi, you can send to my email [email protected]

3 / 5 Share

Nov. 17, 2020

Is true that once your customer places an order, you the store owner, has to place the order again manually in order for them to receive the order, is that's the case, it's too much work?

Using app

11 months

Total reviews

6

Average rating

4.7

1 / 5 Share

Oct. 23, 2020

Was receiving an error message at check out “can not deliver to this address”.wrote to support and never heard back from them so I deleted the app.

Using app

About 1 month

Total reviews

1

Average rating

1.0

1 / 5 Share

Oct. 3, 2020

I added this app and did a test order prior to going live. I never received the order but was charged for it. I have reached out to them in various ways and never heard back. What a scam.

Using app

About 1 year

Total reviews

1

Average rating

1.0

1 / 5 Share

Sept. 29, 2020

Be aware, it does not update the inventory automatically! Make sure you update it manually otherwise you will be ended up having orders with 0 items in stock.

Store

Deerlok

Using app

3 days

Total reviews

2

Average rating

3.0

4 / 5 Share

Oct. 6, 2020

Easy to install easy to use when adding products to my store i love the cloth and the price Q. can some one tell me how fast is shipping. And i also notice once you add a product from the app you cannot remove that product from the app. Update Help help how do you remove products from the Import List

Using app

14 days

Total reviews

16

Average rating

4.9

5 / 5 Share

Sept. 14, 2020

I tried for a few days and I can say it's very easy to work with. I tried for a few days and I can say it's very easy to work with.

Using app

11 days

Total reviews

3

Average rating

5.0

2 / 5 Share

Sept. 1, 2020

This app is very easy to use when adding products to my store. However, once you are placing an order is very confusing and it will tell you that they don't ship to that address. I've requested support twice and still have not received any response. It is a shame because they do have beautiful merchandise.

Using app

Over 2 years

Total reviews

6

Average rating

4.5

1 / 5 Share

Aug. 22, 2020

It's really a shame that their customer service is horrible, because I was really interested in using their app for my store. The clothes are super cute and the prices are great, but there is very little info on the app and if you need help unfortunately they don't respond. Had to uninstall for lack of information and the fact that they don't respond. Maybe if they improve I'll give them another shot but until then I wouldn't waste my time.

Using app

24 days

Total reviews

2

Average rating

2.5

1 / 5 Share

Aug. 10, 2020

The app is really easy to use, but placing orders is awful they really need to do some upgrading because this affects our businesses, when we cant get our items to customers. I placed an order and was sent an email from dear-lover to cancel it and to place the order through other site https://www.dropship-clothes.com/ but then how will I be able to use drop shipping. I won't be using.

Using app

8 days

Total reviews

1

Average rating

1.0