Future Is Retro review for DropShipCN ‑ Print on Demand

Dec. 15, 2022

This supplier has great products, especially in relation to dresses, but there are the following issues with this supplier: - Mock-ups are garbage, especially the male mock-ups for things like jackets. The models look bored and the way the images are generated don't make them look good at all. - Import from Shopify is rubbish. If you don't have a phone number for the client, then forget it. It won't work. It takes about 15 minutes to properly adjust the order, which requires you putting in a telephone number, even if you don't have one for the client. Which usually means putting in your own number or a dummy one, both of which are pointless. It then requires all kinds of syncing to make it work. - Customer service is next to non existent. The latest issue involved over 6 emails over 2 weeks just to get the order sent out, then the fedex courier they used refused to deliver the item to the client despite the client contacting them (not dropship's fault), but this could have been resolved if the company had contacted the courier getting them to deliver the item. Lack of contact, and over 9 emails and still no idea where the order is or what is going on. - The app doubled up one of my orders and sent two items to the client, which they refused to respond to my demands to cancel the second order, and issued two dresses. They also CHARGED ME for 2 dresses and have not responded to requests for a refund. -Their design engine and software is ancient and needs updating Unfortunately, one of their dresses is a bestseller for me, which is all the orders above, but I am looking for alternatives. Don't even start with this company because the items aren't worth the hassle and bad reviews. Frustrating and poor implementation. -