DropTracking ‑ Order Tracking for Shopify

DropTracking ‑ Order Tracking

Allows Your Customers To Track Your Dropshipping Orders

Rating

2.6

feedback

12

Reviews

chart

#12,170

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    8%
  • Less than a day
    17%
  • Less than a month
    25%
  • Less than a year
    17%
  • More than a year
    25%

Reviews Summary

The reviews for the Drop Tracking app are mixed, with both positive and negative feedback. Positive aspects include the app being interactive, easy to use for customers, and having clear tutorials for setup. Customers appreciate the convenience of tracking orders by simply providing their order number and email. On the other hand, negative feedback revolves around the app not working, billing issues, lack of responsiveness from customer support, and frustrations due to the app not connecting with delivery companies. Some users have experienced a decline in customer satisfaction and an increase in support tickets due to the app's issues.

Highlights

Mixed feedback with positive and negative aspects highlighted
Ease of use and convenience for customers
Issues with app functionality and customer support
Impact on customer satisfaction and support tickets
Clear tutorials for setup

Rating Breakdown

  • 5
    42% (5 ratings)
  • 4
    8% (1 ratings)
  • 3
    8% (1 ratings)
  • 2
    8% (1 ratings)
  • 1
    33% (4 ratings)
Review RSS Feed Review RSS Feed

All reviews

1 / 5 Share

April 3, 2025

It stopped working and keeps billing me!

Using app

--

Total reviews

1

Average rating

1.0

5 / 5 Share

Oct. 15, 2024

Très bonne application interactive et facile d'utilisation pour le client. Le client a seulement a mentionner son numéro de commande et son mail pour obtenir le suivi. Egalement concernant la mise en place les tutos sont clairs et la mise en place est facile.

Using app

About 2 years

Total reviews

7

Average rating

5.0

1 / 5 Share

Sept. 4, 2024

ca fonctionne pas

Using app

3 days

Total reviews

2

Average rating

3.0

2 / 5 Share

Aug. 16, 2024

N'a jamais fonctionné depuis le lancement de ma boutique, ayant passé 3 commandes pour moi même, sans pouvoir vérifier le tracking. Mail envoyé à support@droptracking.io... pas de réponse. Je change d'appli pour un support plus pro...

Using app

4 months

Total reviews

3

Average rating

4.0

3 / 5 Share

June 27, 2024

J'ai contacter le support au support@droptracking.io et ne sont pas réactif. Ca fonctionner bien jusqu'à m'a Première commande et plus rien? Toujours dans l'attente d'une réponse du support ? J'espère que je vais trouvez comment résoudre mon problème avec Drop Tracking

Using app

10 days

Total reviews

1

Average rating

3.0

All reviews

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