Duoplane
Dropship Automation App - Order Routing + Inventory Syncing
Rating
4.9
feedback
30
chart
#3,240
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
-
Less than a day
0%
-
Less than a month
3%
-
Less than a year
27%
-
More than a year
67%
Reviews Summary
Duoplane is highly praised by ecommerce merchants, especially dropshipping stores, for its essential automation features that save time and reduce human error. Users appreciate the ability to automate orders to multiple vendors through various channels, track stock levels, and easily manage ecom orders that ship from multiple locations. The outstanding support provided by the team, particularly individuals like Ben and Sina, is highlighted as a major benefit. The app is described as a productivity game changer, offering a significant improvement in order processing efficiency and customer service. However, some users have mentioned issues with support response times, particularly the lack of live chat or phone support, which can be a drawback in the fast-paced e-commerce environment.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
May 29, 2023
As a dropshipping store this app is essential! The app allows your to automate orders to multiple vendors with ease and through multiple channels which saves a lot of time and human error. It also tracks stock levels and so much more. Its very easy to use and the support is outstanding. I cannot thank Ben enough! He was so patient with us, responded to our questions quickly and even hopped on an early morning call just to show me how to set everything up (even though their developers basically already did that for us!) Highly recommended this app and it's team!
July 19, 2022
Excellent tool for helping me communicate properly with my dropship suppliers. Really helps to keep us organized and keep our drop shippers accountable. Excellent support too! Our emails are responded to in a timely manner and where necessary they'll hop on a call where they ask very insightful questions to help understand and solve our issue. Highly recommended all the way around!
Thank you for your review and we are so happy to hear that it's been helping with your operations organization. We strive to offer the best support to our clients and are ecstatic to hear that it's been useful for you.
July 15, 2022
We have been using Duoplane for four years and it's great for managing ecom orders that ship from multiple locations. Support is responsive and willing to brainstorm/customize when possible to make Duoplane work the best for our business model.
We've had the pleasure of having you as a client for 4 years and hope to continue a relationship for many years to come!
July 15, 2022
We are a drop shipper and almost every order has items that go to different vendors. The breaking out of a sales order into individual Purchase Orders has allowed us to save time and helped us eliminate mistakes if we did this work manually. This app for us is very much worth the money.
We are very happy to hear that we've saved your company time and money!
Aug. 3, 2021
Duoplane has been a productivity game changer for us. We are very technical and highly automated, but Duoplane brings together the Customer Shopify order and the corresponding Supplier Purchase order(s) status in a single view. Now imagine if like us you have multiple Shopify stores; previously we had to hop between them as well. The Vendor/Product configurable shipment due date and late shipment alerts lets our Customer Service Team see at a glance overdue orders to proactively chase before the Customer calls. We already had an automated order email app which we are migrating to Duoplane, but the easy listing/notification of manual portal orders to be placed and the process changes we have made as a result have provided a 50% productivity improvement for order processing. We do not yet use all of it's capabilities, but that is part of benefits of the app. You can migrate functionality and leverage it in a phased approach. The overall functionality is very broad and the features are clearly based on experience in this sector. Most of all, the Customer Service has been outstanding!
Thank you so much for the outstanding review and we are excited to hear how Duoplane has benefited your company. Our goal is to offer top-tier support to our clients and it's lovely to receive such positive feedback.
Sign up to receive AppNavigator updates
Find out when we add keyword-monitoring, review RSS feeds and more