Duoplane
Dropship Automation App - Order Routing + Inventory Syncing
Rating
4.9
feedback
18
chart
#4,015
Reviews Over Time
App Ranking
Time spent using app
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Less than an hour
0%
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Less than a day
0%
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Less than a month
11%
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Less than a year
67%
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More than a year
17%
Reviews Summary
Duoplane is highly praised by users for its effectiveness in managing dropship orders, improving communication with suppliers, and increasing efficiency in order processing. Users appreciate the app's ability to automate tasks that were previously time-consuming, such as sending purchase orders to multiple vendors and streamlining the order fulfillment process. The support team is commended for being responsive, helpful, and willing to assist with customization to suit individual business needs. However, some users have expressed concerns about the lack of live chat or phone support, as well as occasional issues with order imports affecting timely order fulfillment. Overall, Duoplane is seen as a valuable tool for e-commerce businesses seeking to optimize their dropshipping operations and enhance productivity.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
July 19, 2022
Excellent tool for helping me communicate properly with my dropship suppliers. Really helps to keep us organized and keep our drop shippers accountable. Excellent support too! Our emails are responded to in a timely manner and where necessary they'll hop on a call where they ask very insightful questions to help understand and solve our issue. Highly recommended all the way around!
Thank you for your review and we are so happy to hear that it's been helping with your operations organization. We strive to offer the best support to our clients and are ecstatic to hear that it's been useful for you.
July 15, 2022
We have been using Duoplane for four years and it's great for managing ecom orders that ship from multiple locations. Support is responsive and willing to brainstorm/customize when possible to make Duoplane work the best for our business model.
We've had the pleasure of having you as a client for 4 years and hope to continue a relationship for many years to come!
July 15, 2022
We are a drop shipper and almost every order has items that go to different vendors. The breaking out of a sales order into individual Purchase Orders has allowed us to save time and helped us eliminate mistakes if we did this work manually. This app for us is very much worth the money.
We are very happy to hear that we've saved your company time and money!
Sept. 24, 2020
The design of the app is very good. It does what we need it to do as far as sending purchase orders to different distributors. The issue is with support: there is no live chat or phone support, and when the app decides it doesn't want to import all of our orders from Shopify, we're left staring at the screen hoping we can fulfill our customer's orders on time. Messages take at best a few hours to be responded to, and that just doesn't cut it in the land of e-commerce in 2020.
Thank you so much for this review. We are delighted that you are happy with the app itself and happy to report that we have spent the past 2 years increasing our quality of support.
April 6, 2020
Because of Duoplane, I've been able to increase sales dramatically. Before, I was sending orders manually to all my different suppliers, it was taking a lot of time! Now, everything is automated thanks to your team! Thank you so much! Jessee
Thanks so much Jessee - we have been delighted to have you as a client for many years.
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