Duoplane
Duoplane is highly praised by ecommerce merchants for its efficiency in managing dropship orders and communicating with suppliers. Users appreciate the app's ability to automate order processing, save time, and reduce errors in handling orders that ship from multiple locations. The excellent customer support provided by the Duoplane team is highlighted, with quick responses to inquiries and willingness to customize the app to suit individual business needs. However, some users have expressed concerns about the lack of live chat or phone support, leading to delays in resolving issues and importing orders.
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Excellent tool for helping me communicate properly with my dropship suppliers. Really helps to keep us organized and keep our drop shippers accountable. Excellent support too! Our emails are responded to in a timely manner and where necessary they'll hop on a call where they ask very insightful questions to help understand and solve our issue. Highly recommended all the way around!
Thank you for your review and we are so happy to hear that it's been helping with your operations organization. We strive to offer the best support to our clients and are ecstatic to hear that it's been useful for you.
We have been using Duoplane for four years and it's great for managing ecom orders that ship from multiple locations. Support is responsive and willing to brainstorm/customize when possible to make Duoplane work the best for our business model.
We've had the pleasure of having you as a client for 4 years and hope to continue a relationship for many years to come!
We are a drop shipper and almost every order has items that go to different vendors. The breaking out of a sales order into individual Purchase Orders has allowed us to save time and helped us eliminate mistakes if we did this work manually. This app for us is very much worth the money.
We are very happy to hear that we've saved your company time and money!
The design of the app is very good. It does what we need it to do as far as sending purchase orders to different distributors. The issue is with support: there is no live chat or phone support, and when the app decides it doesn't want to import all of our orders from Shopify, we're left staring at the screen hoping we can fulfill our customer's orders on time. Messages take at best a few hours to be responded to, and that just doesn't cut it in the land of e-commerce in 2020.
Thank you so much for this review. We are delighted that you are happy with the app itself and happy to report that we have spent the past 2 years increasing our quality of support.
Because of Duoplane, I've been able to increase sales dramatically. Before, I was sending orders manually to all my different suppliers, it was taking a lot of time! Now, everything is automated thanks to your team! Thank you so much! Jessee
Thanks so much Jessee - we have been delighted to have you as a client for many years.
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