Dutify Duty & Tax Calculator
The Shopify App has received mixed reviews from users. On the positive side, customers appreciate the great customer support team that is quick to respond and reliable for businesses operating globally. However, on the negative side, users have criticized the app for having a terrible interface and difficulty in canceling plans, leading to unwanted charges.
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Great customer support team — quick to respond, and reliable for businesses providing products and services worldwide. Highly recommended.
Really terrible interface. Once you select a plan, it is impossible to cancel and they keep charging you.
Hi, thanks for sharing this and sorry for the confusion. Uninstalling the app cancels the subscription automatically through Shopify and no charges are created after that. The charge you saw was for a billing cycle that started two days before you uninstalled, and in good faith we refunded it in full as soon as you got in touch. If anything about the interface could be clearer, we'd love to hear from you at [email protected].
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