DHL Duty and Tax Calculator
The reviews for the Shopify App are mostly positive, with users praising the app for its ease of use, helpful customer support, and ability to streamline the customs and duties calculation process. Users appreciate the transparency it provides to customers regarding shipping costs and duties, leading to an improved customer experience. However, some users find the app to be basic in certain aspects, such as limited customization options and unclear language in the shipping process. There are also suggestions for improvements, such as the ability to update copy at checkout and specify shipping costs in different currencies for better regional accuracy. Overall, the app is considered valuable for simplifying international shipping processes and reducing customer complaints.
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Its ok. It is pretty basic though. When shipping DDU (DAP) the language is a bit ambiguous, so it isn't super clear to the customer what is going to happen. There is no ability to update the copy at checkout to make it clearer. Shipping costs can not be specified in any currency apart from the base currency of the store, which means you can't have rounded shipping costs in certain regions (which just looks a bit rubbish). It needs to replicate the latest Shopify Shipping Profile functionality ideally. Otherwise, it is ok.
So far, so good. However, the app is a little basic in places and doesn’t offer the usual setup flexibility you find in other apps - such as editing language, removing or hiding certain elements, or adjusting styling. I also don’t understand the order in which the shipping zones appear in the backend Shipping Rates section; it seems random. Additionally, the Shipping Cost Breakdown doesn’t appear if your shipping charge is FOC and you’re not collecting duties and taxes, only displaying them. Other than that, it works well and is clearly the best duty and tax calculator app available. The DHL support is also first class!
Amazing and very reactive support from the app team to adjust an issue with the bulk volum pricing. Very helpful and very appreciated!
Thank you for your feedback. We are thrilled you had a great support experience and truly appreciate the 5-star rating. Wishing you continued success with your store.
Very easy to use and powerful! This app helps people to know how much for the customs & duties or pay in advance. Highly recommended!!
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