Crossborderit IOSS and DDP

Nov. 11, 2024

What started out as the earliest solution to IOSS reporting, which worked really well seems to have now deteriorated in to a non-functional service. My integration stopped working in April 2024, in early September 2024 they alerted me to this (I should have noticed sooner, but the whole process is meant to be automated and it just slipped through my radar). They claimed it was because my version of the app wasn't updated and I needed to update permissions... which I can't do. The app developer has to push app updates, and they already had full permissions. They were reviewing the problem... one month later I log in to pay my invoice. The app still isn't syncing data. A week later, still nothing, and no update from Cross Border IT. I'd been collecting VAT from my customers for months, and sending them off with my IOSS number, relying on CBIT to perform the service for which I was paying them €110 a month. I finally give up, find a new provider, uninstall their app, and it's taken a further month for them to manually process the data so I can fulfil my tax obligations. I can only hope they fulfil their side of the contract and do declare the payment? But basically avoid, there's more economical services out there for small business, who also provide a service which actually works, with timely customer service.

May 19, 2023

CrossborderIT was a good solution for us until they changed their pricing from 1EUR per transaction to 99EUR per month despite their terms stating "CBIT shall have the right to change the fees for the Services at any time by giving the Customer no less than 30 days’ notice.", stopped replying to live chat messages and removed the live chat function. We cannot find any option to cancel our service but will be doing so as soon as we possibly can.

March 7, 2023

At the start, when everyone was running around like chickens with their heads cut off, along came Crossborderit with a simple(ish) solution. Yay! We signed up at the very outset. It wasn't always too clear what we were actually being charged and we put in a lot of work trying to reconcile our charges with what we had sold. We even had a letter from the Swedish tax authorities saying we'd possibly underpaid an item. But hey-ho, it was still a solution! Now I get an increase of 4 - or is it 500% in the charges? I don't think so! This would make our meagre sales into the EU actually cost us money. It wouldn't just reduce our profit, it would actually cost us money to sell into Europe. I notice that Crossborderit say that they only have 2 negative reviews out of 400 daily users. I wonder when they made their count of 400? I wonder how many of those 400 are biding their time until the price-hike hits. We will certainly be jumping ship for a more cost-effective solution.

March 7, 2023

Really poor service from the start with lots of overcharging on individual transactions forcing us to cross check every transaction! Now a significant price increase has made us stop using Crossborderit. They even gave the Swedish Tax Agency a false reason. We stopped using Crossborderit not IOSS! Developer support isn't great as well. Moving to another intermediary is the only choice for accurate reporting and transparent pricing.

March 7, 2023

Randomly put the price up to $99 per month with no warning, not worth it should have tiered pricing I have moved over to https://apps.shopify.com/eas-eu-compliance which is pay per order.