Rating
1.3
feedback
18
chart
#5,264
Reviews Over Time
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Reviews Summary
The reviews for the Crossborderit Shopify App highlight several common themes. Users expressed dissatisfaction with the sudden and significant price increase from 1EUR per transaction to 99EUR per month, which led many to seek more cost-effective alternatives. Additionally, there were complaints about overcharging on transactions, lack of transparency in pricing, and issues with the app's functionality, such as orders not showing up and difficulties with integration. Users also mentioned poor customer support and communication from the developer, further contributing to their negative experiences. Despite some positive remarks about helpful support and fast IOSS number acquisition, the overall consensus is that the app's pricing, service quality, and reliability are major concerns.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
May 19, 2023
CrossborderIT was a good solution for us until they changed their pricing from 1EUR per transaction to 99EUR per month despite their terms stating "CBIT shall have the right to change the fees for the Services at any time by giving the Customer no less than 30 days’ notice.", stopped replying to live chat messages and removed the live chat function. We cannot find any option to cancel our service but will be doing so as soon as we possibly can.
March 7, 2023
At the start, when everyone was running around like chickens with their heads cut off, along came Crossborderit with a simple(ish) solution. Yay! We signed up at the very outset. It wasn't always too clear what we were actually being charged and we put in a lot of work trying to reconcile our charges with what we had sold. We even had a letter from the Swedish tax authorities saying we'd possibly underpaid an item. But hey-ho, it was still a solution! Now I get an increase of 4 - or is it 500% in the charges? I don't think so! This would make our meagre sales into the EU actually cost us money. It wouldn't just reduce our profit, it would actually cost us money to sell into Europe. I notice that Crossborderit say that they only have 2 negative reviews out of 400 daily users. I wonder when they made their count of 400? I wonder how many of those 400 are biding their time until the price-hike hits. We will certainly be jumping ship for a more cost-effective solution.
Thanks for working with us. We were stuck in to the confusion of the tax authorities. We got that sorted out but totally understand not being a good fit.
March 7, 2023
Really poor service from the start with lots of overcharging on individual transactions forcing us to cross check every transaction! Now a significant price increase has made us stop using Crossborderit. They even gave the Swedish Tax Agency a false reason. We stopped using Crossborderit not IOSS! Developer support isn't great as well. Moving to another intermediary is the only choice for accurate reporting and transparent pricing.
March 7, 2023
Randomly put the price up to $99 per month with no warning, not worth it should have tiered pricing I have moved over to https://apps.shopify.com/eas-eu-compliance which is pay per order.
Keep in mind that if a shipper ships at least three shipments a day. The first 100 shipments are included in the price.
March 6, 2023
Crossborderit just raised our monthly rate, so we're dropping to look for a more economical solution. I appreciate their support team, and we've worked together for about 2 years now, but the product/pricing match is just not there anymore. Our store doesn't do enough EU volume to pay this premium for tax convenience, and other companies continue to provide a pay-as-you-go model.
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