Cold Busted review for Crossborderit IOSS and DDP

Feb. 1, 2023

We used their services for 1 year and 4 months and for the most part it was fine. During this time we did receive multiple 'No activity Report' emails stating "Our Tax Authorities constantly monitors all IOSS usage and if there are orders not reported to us, your account will be flagged and will be cancelled.' I would email just to make sure they did receive our reports and Mae would assure us our account was fine. Then there were Invoice Payment Reminders sent when invoices were already paid...that happened multiple times as well. On December 15th, during the holidays, they sent an email about a price increase that starts on January 2023 from 24.00 a month to 99.00 a month. They mentioned in their email: " We understand this new structure may be challenging for some shippers and more beneficial to others. There are some competitors who offer services at rates close to our original rates if the new structure is a challenge for you. Please feel free to reach out to our customer service if you would like to discuss." When asked that question the reply I received was "Unfortunately, we do not have information about other competitors that we can recommend. We just received an update that the new pricing will be moved to February 2023. " We cancelled and are now with Eurora.