Dynamics 365 Business Central
The reviews for this Shopify App are mixed, with both positive and negative feedback from users. Positive aspects include fast and accurate data syncing between Shopify and Business Central, operational efficiency improvement, and good integration experience with the help of a Shopify partner. Users appreciate the stability of the app and its ability to keep inventories in sync. However, negative aspects highlighted in the reviews include issues with reconciliation, difficulties in installation, problems with order synchronization after updates, and limitations in handling multiple currencies and VAT calculations. Some users also expressed frustration with the inefficiency of the synchronization process and the need for manual mapping of products.
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Trash. Especially reconciliation, and even more so when dealing with orders(sales orders) where there are multiples of the same item and discount is present on one of them: The item gets broken down into two item lines, and when you sync the shipment back to Shopify, the connector doesn’t know what to do with two or more of the same item on different item lines.
Thank you for your feedback. We understand the frustration with how discounted and non-discounted lines for the same item are handled during shipment synchronization back to Shopify. We are really happy to share that we found a way to solve this problem and released a fix as part of the 2026 release wave 1 update, which is already available. We encourage you to upgrade to the latest version of Business Central to benefit from it. Kind regards, Microsoft Dynamics 365 Business Central engineering team
Thank you for giving the Shopify Connector a try. We are sorry to see this rating and would love to understand what went wrong. If you are experiencing issues, we recommend reaching out to your Microsoft partner - they can help troubleshoot and configure the connector for your specific setup. If you have suggestions for how we can improve, please share them at https://aka.ms/BCIdeas. Kind regards, Microsoft Dynamics 365 Business Central engineering team
Hasta ahora no habíamos tenido problemas con la APP, pero tras realizar un downgrade de licencia en Shopify, la APP ha dejado de funcionar correctamente indicándonos en un mensaje de error que dice: "[{"message":"Access denied for staffMember field. Required access: `read_users` access scope. Also: The app must be a finance embedded app or installed on a Shopify Plus or Advanced store. Contact Shopify Support to enable this scope for your app.","locations":[{"line":1,"column":1188}],"extensions":{"code":"ACCESS_DENIED","documentation":"https://shopify.dev/api/usage/access-scopes","requiredAccess":"`read_users` access scope. Also: The app must be a finance embedded app or installed on a Shopify Plus or Advanced store. Contact Shopify Support to enable this scope for your app."},"path"" En ningún caso se indica en las caracteristicas de la APP que no funcionará correctamente si no es Advance o Plus. Según Shopify, el problema lo debe solucionar MS como desarrollador, no tengo constancia todavía de que se haya hecho nada
Thank you for reporting that. We understand the issue you are experiencing. After a Shopify plan downgrade, the connector may still reference fields that are no longer accessible on your current plan, resulting in the "Access denied for staffMember field" error. To resolve this, please toggle the Enabled switch off and then back on in the Shopify Shop Card within Business Central. This refreshes the stored plan information and will stop the connector from requesting fields that require a higher-tier plan. We are also working on a fix to ensure the connector automatically detects plan changes so that this manual step will no longer be necessary. Kind regards, Microsoft Dynamics 365 Business Central engineering team
Really good integration, there are some limitations, but for a free addon I feel it's very stable. There are alot of quality of life things that make it easier, but there are some downsides, like BOM handling and syncing lead times (for out of stock items) doesn't work out-of-the-box.
Thank you for your kind words and for using the Shopify Connector! We are glad to hear that the integration has been stable for you. We appreciate the feedback on BOM handling and lead time synchronization. If you would like to see these capabilities added, we encourage you to submit your suggestions at https://aka.ms/BCIdeas. This helps us prioritize future improvements based on customer demand. Kind regards, Microsoft Dynamics 365 Business Central engineering team
We have been using the system without any issues for a few months, but after the recent product synchronization, Business Central is no longer mapping the products correctly. We are still receiving orders; however, they come through without SKUs—only product titles. As a result, sales orders are not being created automatically. What’s more, the system is not showing any errors in the log entries, even though some products are not mapped and others are not synchronized at all. At this point, we’ve reached a dead end and had to manually map all 600 SKUs, which is extremely time-consuming and frustrating.
Thank you for taking the time to share this feedback. We are sorry to hear about the product mapping issue. We recommend reaching out to your Microsoft partner so they can review your Shopify Shop Card configuration and sync log entries to help identify why SKUs are no longer mapping correctly after the product synchronization. If you have suggestions for improving error visibility in these scenarios, please share them at https://aka.ms/BCIdeas. Kind regards, Microsoft Dynamics 365 Business Central engineering team
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