Dynamics 365 Business Central
The reviews for this Shopify App are mixed, with a range of ratings from 1 to 5 stars. Positive aspects include good integration, stability, and reliable synchronization. Users appreciate the quality of life improvements and the ability to configure the connector correctly. However, there are several negative themes present in the reviews. These include issues with reconciliation, product synchronization errors, difficulties with installation and authentication, incorrect VAT calculations, limitations in functionality, and challenges with order syncing. Some users have also expressed frustration with the lack of clarity on certain features and the need for improvements in various areas like product syncing, tax capture, and event filtering.
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The app feels extremely complicated for no reason. For one, there is barely any user interface on the Shopify side. You would think the process would be much simpler, with Shopify acting as the hub while inventory is automatically pulled from Business Central. Inventory syncing is also inconvenient and extremely unreliable. I set up a Job Queue Entry to automatically sync inventory, and it simply does not work consistently. Some items update correctly while others do not, which makes the entire system difficult to trust. The setup process itself is also unnecessarily complicated. The documentation already tells you exactly what needs to be entered and where, so why are those fields not automatically populated during setup? Overall, this section feels much more complicated than it needs to be, especially for something as basic as keeping inventory synchronized between Business Central and Shopify.
Thank you for trying the Shopify Connector for Business Central and for sharing these detailed insights. Your feedback helps us understand where the setup and inventory synchronization experience needs improvement, and we will explore how to make it simpler and easier to trust. We would also like to understand why some items are not synchronizing as expected. On the Shopify Shops list in Business Central, please use the Provide Feedback action and share examples of the affected items and any relevant details. Our troubleshooting guide might also help identify the cause: https://learn.microsoft.com/dynamics365/business-central/shopify/synchronize-inventory#troubleshooting-inventory-synchronization Please continue sharing suggestions for improving the connector at https://aka.ms/bcideas. Kind regards, Microsoft Dynamics 365 Business Central engineering team
Trash. Especially reconciliation, and even more so when dealing with orders(sales orders) where there are multiples of the same item and discount is present on one of them: The item gets broken down into two item lines, and when you sync the shipment back to Shopify, the connector doesn’t know what to do with two or more of the same item on different item lines.
Thank you for your feedback. We understand the frustration with how discounted and non-discounted lines for the same item are handled during shipment synchronization back to Shopify. We are really happy to share that we found a way to solve this problem and released a fix as part of the 2026 release wave 1 update, which is already available. We encourage you to upgrade to the latest version of Business Central to benefit from it. Kind regards, Microsoft Dynamics 365 Business Central engineering team
Thank you for giving the Shopify Connector a try. We are sorry to see this rating and would love to understand what went wrong. If you are experiencing issues, we recommend reaching out to your Microsoft partner - they can help troubleshoot and configure the connector for your specific setup. If you have suggestions for how we can improve, please share them at https://aka.ms/BCIdeas. Kind regards, Microsoft Dynamics 365 Business Central engineering team
Hasta ahora no habíamos tenido problemas con la APP, pero tras realizar un downgrade de licencia en Shopify, la APP ha dejado de funcionar correctamente indicándonos en un mensaje de error que dice: "[{"message":"Access denied for staffMember field. Required access: `read_users` access scope. Also: The app must be a finance embedded app or installed on a Shopify Plus or Advanced store. Contact Shopify Support to enable this scope for your app.","locations":[{"line":1,"column":1188}],"extensions":{"code":"ACCESS_DENIED","documentation":"https://shopify.dev/api/usage/access-scopes","requiredAccess":"`read_users` access scope. Also: The app must be a finance embedded app or installed on a Shopify Plus or Advanced store. Contact Shopify Support to enable this scope for your app."},"path"" En ningún caso se indica en las caracteristicas de la APP que no funcionará correctamente si no es Advance o Plus. Según Shopify, el problema lo debe solucionar MS como desarrollador, no tengo constancia todavía de que se haya hecho nada
Thank you for reporting that. We understand the issue you are experiencing. After a Shopify plan downgrade, the connector may still reference fields that are no longer accessible on your current plan, resulting in the "Access denied for staffMember field" error. To resolve this, please toggle the Enabled switch off and then back on in the Shopify Shop Card within Business Central. This refreshes the stored plan information and will stop the connector from requesting fields that require a higher-tier plan. We are also working on a fix to ensure the connector automatically detects plan changes so that this manual step will no longer be necessary. Kind regards, Microsoft Dynamics 365 Business Central engineering team
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