easyRates: Japan Post for Shopify

easyRates: Japan Post

Offer real-time Japan Post rates for international shipments!

Developer
View on App Store

Rating

2.7

feedback

8

Reviews

chart

#6,667

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    0%
  • Less than a day
    0%
  • Less than a month
    25%
  • Less than a year
    50%
  • More than a year
    12%

Reviews Summary

The Easy Rates Japan Post app has received mostly positive reviews from users. Customers appreciate the ease of setting up shipping rates for Japanese products worldwide, the ability to customize rating labels, and the helpful support provided by the team. The app saves time by automatically updating shipping rates and allowing countries to place orders when shipping services become available. However, some users have raised concerns about the app being out of date with JP Post rates, missing shipping methods like Surface-Small Packet, and slow customer service response times.

Highlights

Ease of setting up shipping rates
Automatic updates for shipping rates
Missing shipping methods
Slow customer service response times
Outdated rates

Rating Breakdown

  • 5
    62% (5 ratings)
  • 4
    12% (1 ratings)
  • 3
    0% (0 ratings)
  • 2
    12% (1 ratings)
  • 1
    12% (1 ratings)
Review RSS Feed Review RSS Feed

All reviews

1 / 5 Share

May 18, 2024

アメリカからの注文に対して、カルフォルニアやテキサスからのオーダーは決済がが通るのに、コネチカットやその他の州など通らないところがある。日本郵便に問い合わせるとUSAすべての地域は受け付けていると回答されるのに、アプリ側の地域テーブル設定に誤りがあるようだ。おかげでいくつもの損害が生じている。早急な対応を望みます。 For orders from the U.S., orders from California and Texas are accepted, but orders from Connecticut and other states are not. When I contacted Japan Post, they replied that they accept orders from all regions of the USA, but it seems that there is an error in the app's region table settings. This has caused several damages. I hope this will be addressed as soon as possible.

Using app

--

Total reviews

1

Average rating

1.0

5 / 5 Share

Feb. 17, 2023

We wanted to implement shipping for our Japanese products website where we ship Japanese products worldwide. Easy rates Japan post made our life super easy for this task. After installing the app we were able to set it up in few minutes because the settings are straight forward, and very complete even if kept simple : we could change the rating labels shown to clients which permitted us to add information about the shipping time, and we could add package weight with easy to setup rules. Azino was very helpful answering our question prior to the installation when we were studying the different apps available. Very happy with the app so far.

Using app

2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 2, 2022

===UPDATE=== After the review, the team came back to us and addressed all our concerns. They added the shipping method we were missing, and the rounding methods work. We had a few email exchanges, and they responded quickly and with clear answers. We are now using this app, and it works great. So we have changed our mind and can recommend this app with a good support behind. ===END UPDATE=== The App does (almost) what it is intended to do. It offers the JP POST rates at your checkout based on the weight of the order. So if it fits your needs, you should adopt it. However, there are 3 negative points that will prevent us from using it, and choose another way for now: 1- It does not integrate all JP POST shipping methods. We use Surface-Small Packet a lot, but it is not available with this App. 2- If you sell in multiple currencies, the App converts currencies, apparently based on Shopify's exchange rates, but it does not use Shopify's rounding method. 3- We have contacted the support about the 2 issues above. They gave us a wrong answer regarding the rounding method, as they told us that the app uses Shopify's rounding methods, which is not true (I have a screenshot of our checkout in different currencies to prove it). Then, regarding the missing shipping method (Surface-Small Packet), they said they will talk to the development team about it but that "it may not be for a while", which is something I don't want to hear when I'm paying every month for an app that I expect to be well maintained and updated. That really let us think that this App is not a priority for this business. We'll be happy to try it again, and change our review, when these changes are implemented (at least the Surface-Small Packet integration which we think should be a simple improvement to implement).

Using app

8 days

Total reviews

5

Average rating

4.2

5 / 5 Share

Feb. 19, 2022

Very useful app which saves hours and hours of work. Automatically updates shipping rates from Japan post when there are price increases. Automatically allows countries to place orders when shipping service from Japan Post becomes available for that country. You can set an option to block a country that you don't want to provide service to. You can also set different package weights for smaller or larger orders. Everything works perfectly. Very easy to install.

Using app

About 1 year

Total reviews

2

Average rating

5.0

2 / 5 Share

April 10, 2021

The app is out of date, JP Post rates have increased in value and the app has not. Please update rates with JP Post.

Using app

About 1 year

Total reviews

1

Average rating

2.0

Developer Reply

We're really sorry to hear about your concerns. If you're referring to the Apr 1st rate increase with JP Post, EasyRates has been updated to reflect the newest rates so this information should be upーtoーdate. We have reached out to you directly via email as well, but haven't heard back from you yet. If you believe anything is unusual about the pricing, please get in touch with us and we will make sure to take care of any issues.

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