Pro Cycle Bikes review for Easy:Sale Schedule Sales Price
Nov. 26, 2024
This app and support are not wholesome. This app and customer support is not wholesome. A lot to improve. 1) Limitation - not able to override the discount price 2) Communication is limited using only to email hence impede instant response time - therefore affect the SLA. 3) Tech support not able to resolve some of the theme issue which other developer can do it.
Hi there, Thank you for your feedback and for giving our app a try. I'm truly sorry that the app didn't meet your expectations. Let me address the points you mentioned: 1. Currently, the app calculates discounted prices based on the product's current price, not the compare-at price. To be transparent, we haven't received requests for this functionality before, but we appreciate your suggestion. We'll definitely consider adding this feature in a future version of EasySale to better serve our users. 2. To keep the app affordable for all merchants, we currently offer email support. While we can't provide live chat at this moment, our 24/7 support team responds within 1-2 hours, even outside standard business hours, and helps as soon as possible. We value your feedback and will consider adding a premium plan with live chat support for faster responses. 3. After a thorough review, we found that the price display issue was caused by custom logic implemented in your theme, unrelated to our app. This logic was likely added intentionally by your theme developers for a specific purpose. While we could revert to Shopify's default behavior, it might affect other aspects of your store. For this reason, we recommend consulting your theme developers, as they can provide a tailored solution that aligns with your store's needs. Once again, I'm sorry for any inconvenience, and I appreciate your constructive feedback. It helps us improve and better serve our customers. Best regards, The NexusMedia team.
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