EAZE Button
Easily let your customers contact you directly by a message
Rating
4.6
feedback
149
chart
#1,229
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
2%
-
Less than a day
0%
-
Less than a month
18%
-
Less than a year
15%
-
More than a year
1%
Reviews Summary
The reviews for the Shopify App are mostly positive, with users praising its ease of use, effectiveness, and seamless integration. Customers appreciate the direct communication channel it provides through WhatsApp, leading to increased customer satisfaction and engagement. Many users found the app to be simple to install and use, with some mentioning that it helped them connect with customers more efficiently. However, there are a few negative reviews mentioning issues with support responsiveness and specific functionalities like click analytics.
Highlights
Review RSS Feed
All reviews
Aug. 26, 2025
In general, the app is not bad, it does its job. When I upgraded to Pro to be able to get click analytics in the chat, I couldn’t do it. Despite having reached out for help, I didn’t find any manual or support. If you just want to chat, it’s fine, but for more sophisticated and analytical purposes, it doesn’t work.
We appreciate your feedback and are sorry to hear about the difficulties you experienced with the click analytics feature. We've checked our records and responded to your support request via email. Please check your spam folder, as our reply might have landed there. In our email, we confirmed that the event is being sent from your page. To view these events within Google Analytics, please refer to the "See your events in Analytics" section in the official Google Analytics documentation: https://developers.google.com/analytics/devguides/collection/ga4/event-parameters We are committed to helping you utilize the full potential of our Pro features and apologize for any inconvenience this may have caused.
March 3, 2025
I enjoy most things about this app - except i cannot get in touch with support although I have tried three times over two weeks. Maybe this might get their attention? "Hello i have been trying to contact support three times now - and no one responds? There is a bug in your new update - it sends an automatic English welcome to my Dutch customers - even though I have tried turning it off - and also writing a Dutch version. It has only happened since your recent update. Please can you get back to me. thank you, Kelly"
Thank you for your review and feedback! We appreciate you using our app. We understand your frustration regarding support and the welcome message, and we apologize for any confusion. We’ve responded to your inquiry twice before; please check your spam folder in case our messages ended up there. To clarify, our app does not have a support system or automated responses. It allows you to create a WhatsApp button with an optional pre-filled message that you control. If you're not seeing the latest changes to your pre-filled message, you may need to clear your cache or test in an incognito window to ensure you're getting the most up-to-date version, as the data may be cached locally. We hope this clears up any confusion!
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