Postsell: Order Editing Upsell
Boost revenue with a order editor self-service customer portal
Rating
4.2
feedback
22
chart
#7,412
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
18%
-
Less than a day
9%
-
Less than a month
36%
-
Less than a year
32%
-
More than a year
0%
Reviews Summary
The reviews for the Shopify App are mostly positive, highlighting its time-saving features, ease of use, and efficient order management capabilities. Users appreciate the app's ability to reduce customer support tickets by allowing customers to edit orders themselves, download invoices, and make modifications easily. The responsive customer service and continuous development of new features are also praised. However, some negative feedback revolves around the lack of support responsiveness, bugs, and issues with translation and functionality in certain languages.
Highlights
Review RSS Feed
All reviews
Feb. 6, 2026
Support is unfortunately non-existent at this point. Multiple members on our team have reached out but there is no response. When this worked, it did everything we needed. Unfortunately now it is no longer functional.
Nov. 3, 2025
We have a Japan-specific modification request regarding the screen that appears after pressing the “Edit Shipping Address” button. Currently, the fields are displayed in the order “First Name” followed by “Last Name.” We would like to request that this order be reversed — that is, “Last Name” first, then “First Name.” In Japan, this is the natural and expected order of name entry, and the current sequence is not acceptable to Japanese users. Please consider making this change.
Store
プログレスファーム
Using app
11 months
Oct. 13, 2025
There is no reply to support tickets and the chat inside the app is not working. Apparently the app can not be translated in my language.. and it is full of bugs. Ohh.. and the Native Upsells functional is not working yet.. I guess is just listed in the description to upsell the app..
Aug. 13, 2025
This app saves hours of customer service work every week that we used to spend managing order edits and cancellations. For anxious customers these often felt like crisis-level events, but now they can manage these changes on their own. What was unexpected is how frequently the "download invoice" function is used. We hadn't realized our customers desired this option so much.
April 21, 2025
The app owner is definitely making something big. Both front end and back end look really good and work as a charm. Must have to defer some of your customer support tickets.
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