Postsell: Order Editing Upsell
Order Editor - Let customers edit orders post-purchase
Rating
4.6
feedback
21
chart
#5,858
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
19%
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Less than a day
10%
-
Less than a month
38%
-
Less than a year
29%
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More than a year
0%
Reviews Summary
The reviews for the Ebb: Order Editing Shopify App are overwhelmingly positive, with users praising its time-saving features, user-friendly interface, and efficient order management capabilities. Customers appreciate the ability to make post-purchase edits such as address updates, order cancellations, and modifications without the need for customer service assistance. The app's download invoice function and responsive customer support have also been highlighted as valuable features. However, there are some concerns raised about language translation issues, lack of response to support tickets, and bugs within the app.
Highlights
Review RSS Feed
All reviews
Nov. 3, 2025
We have a Japan-specific modification request regarding the screen that appears after pressing the “Edit Shipping Address” button. Currently, the fields are displayed in the order “First Name” followed by “Last Name.” We would like to request that this order be reversed — that is, “Last Name” first, then “First Name.” In Japan, this is the natural and expected order of name entry, and the current sequence is not acceptable to Japanese users. Please consider making this change.
Store
Using app
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Oct. 13, 2025
There is no reply to support tickets and the chat inside the app is not working. Apparently the app can not be translated in my language.. and it is full of bugs. Ohh.. and the Native Upsells functional is not working yet.. I guess is just listed in the description to upsell the app..
Aug. 13, 2025
This app saves hours of customer service work every week that we used to spend managing order edits and cancellations. For anxious customers these often felt like crisis-level events, but now they can manage these changes on their own. What was unexpected is how frequently the "download invoice" function is used. We hadn't realized our customers desired this option so much.
April 21, 2025
The app owner is definitely making something big. Both front end and back end look really good and work as a charm. Must have to defer some of your customer support tickets.
March 17, 2025
Absolutely love this app! It’s so easy to use and includes all the features you need for order editing. Highly recommend it to anyone looking for a reliable solution. Keep up the fantastic work!
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