Postsell: Order Editing Upsell

Support is unfortunately non-existent at this point. Multiple members on our team have reached out but there is no response. When this worked, it did everything we needed. Unfortunately now it is no longer functional.

We have a Japan-specific modification request regarding the screen that appears after pressing the “Edit Shipping Address” button. Currently, the fields are displayed in the order “First Name” followed by “Last Name.” We would like to request that this order be reversed — that is, “Last Name” first, then “First Name.” In Japan, this is the natural and expected order of name entry, and the current sequence is not acceptable to Japanese users. Please consider making this change.

There is no reply to support tickets and the chat inside the app is not working. Apparently the app can not be translated in my language.. and it is full of bugs. Ohh.. and the Native Upsells functional is not working yet.. I guess is just listed in the description to upsell the app..

This app saves hours of customer service work every week that we used to spend managing order edits and cancellations. For anxious customers these often felt like crisis-level events, but now they can manage these changes on their own. What was unexpected is how frequently the "download invoice" function is used. We hadn't realized our customers desired this option so much.

The app owner is definitely making something big. Both front end and back end look really good and work as a charm. Must have to defer some of your customer support tickets.

Absolutely love this app! It’s so easy to use and includes all the features you need for order editing. Highly recommend it to anyone looking for a reliable solution. Keep up the fantastic work!

Dear Nick. Thank you so much. You help me very much. This app cleared almost my matters about Shopify orders and make me have more free time from solving Customer Inquiries.

Really good support from team member thank you so much for your support.

Honestly not sure why this app hasn't existed before. We saved money instantly by reducing the hours needed with our customer support reps, and the upsell feature is a nice bonus to increase LTV. User friendly and a no-brainer if you get a lot of support tickets.

Best order editing app on the store. Have tried multiple others and this is by far the best. Works smoothly, does what it promises and doesn't bug/crash.

An absolutely amazing app that does exactly what it should and more! We have a small use case for simply letting our customers change their shipping address after they order. Sometimes autofill was causing them to enter the wrong address. Customers can download an invoice as a pdf, which is an added bonus as well!

Ebb: Order Editing is an excellent app for Shopify merchants, offering seamless customer-driven edits such as address updates, order cancellations, modifications, and contact detail changes—all in real time. With responsive customer service and time-saving features, it’s a must-have for efficient order management!

Awesome feature. Really appreciate the team who develop this application.

It saves us a lot of work with the customer! very nice and friendly support, easy to use and very beneficial for our store

Super application ! Presque indispensable pour gagner du temps, le support technique est 100% compétant et hyper réactif. Je recommande +++

Fantastic new app for order editing. I picked this app because it had all the features of another top leading order editing app, plus it appeared to be in further development - and indeed it is - which opens ways to get all that's needed for the perfect user experience. If you want to add order editing to reduce customer support, other apps that offer limited options (e.g. just order cancellation or address change) won't make a dent, and you need an app like this. UI is very clean and in line with the store theme. Excellent responsive support

What a great and simple app. Cuts down the time for my admin staff. No more address changes or asking for invoices. Support has been great. I have used a few other apps but by far this is the best. And new features are coming all the time. Looking forward to the updates. Five stars from me, highly recommend.

This app is a huge help! It's been a game changer since I don’t have to deal with customers reaching out about wrong addresses or changes anymore, they can handle it all themselves now. It saves me so much time! It’s super easy to use, saves me tons of support time, and even boosts my sales. Definitely worth it!

This app has been an absolute game changer for us. Customers are now fixing their own address errors. Highly recommend!