Ecombone Returns & Exchanges

Ecombone Returns & Exchanges is a Shopify App designed to help ecommerce merchants automate returns and exchanges through a branded self service portal. It allows customers to submit requests, track case status, and choose refund or exchange options. Merchants can review and approve requests from a single dashboard, set return rules, define eligibility windows, and control outcomes. The app aims to reduce manual emails, keep cases organized, and promote exchanges over refunds to protect revenue.