Ecom Express ‑ Shipping
Fulfilling e-commerce and beyond…
Rating
1.6
feedback
12
chart
#2,890
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
8%
-
Less than a day
0%
-
Less than a month
42%
-
Less than a year
8%
-
More than a year
33%
Reviews Summary
The reviews for the Shopify App are quite polarized, with a mix of positive and negative feedback. On the positive side, users appreciate the good services and support provided by the app's team. They find the team supportive, enthusiastic, and the app easy to use, with features like generating shipping labels and barcodes efficiently. Additionally, long-term users mention being completely satisfied with the app's services, highlighting its reliability and fast delivery. On the negative side, there are multiple complaints about poor customer support, unresponsive tech end, and issues with refunds. Users have faced challenges in reaching the support team, experiencing blocked phone numbers, and feeling cheated after recharging. Some users have even labeled the app as fraudulent and urged for Shopify to take action against such companies.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Sept. 18, 2024
Horrible app and useless service provider. Been almost 4 months since I created an account with this company. Haven't been able to ship even one order using this app. It has not worked from day one and their customer service is absolutely useless so are the account managers who are assigned. I had requested a refund and account cancellation almost 30 days back. It hasn't been processed yet. Bunch of cheats running this company. Anyone considering using this service be prepared to lose your money.
Aug. 1, 2024
Cheater Customer support Once you make a recharge they will block you. Uninstall this app if you want to save your time and money. None of their phone number working, website contact page +91-8376888888 number doesnt work they will never reply to your email or will hang up your call and block one of the mannerless customer support agent did this number is 7001775721 all seems fraud and illiterate
Aug. 1, 2024
USELESS, FRAUD, PATHETIC CHEATERS!!!! If you are seeing any 5 star review those are being written by their own people. Install at your own risk once you recharge they are gone like ghost and are cheaters. No phone number will be seen working after it they will keep the products with themselves some of their support will hang up your call. I request shopify to remove such company apps or atleast make a background checks they are making shopify experience bad
July 10, 2024
No support for sellers. I have continuously tried to reach them for 1 month but no response with solution and when I asked for refund they are not refunding the money I have deposited in wallet. Never use them. (I do not write reviews but I am really exhausted trying to reach them)
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