HelpDesk for Ecommerce support
Automated HelpDesk for smart, team-based ticket resolution
Rating
4.9
feedback
2
chart
#4,604
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Reviews Summary
The HelpDesk app for ecommerce support offers automated ticket resolution, centralizing communication channels and maximizing support excellence. It integrates seamlessly with preferred apps, provides rapid multichannel responses, and enhances teamwork features. Access to customer purchase history allows for personalized responses and long-term relationship building.
Rating Breakdown
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All reviews
Nov. 7, 2024
I'm super happy we went with HelpDesk for customer service! It makes handling emails and automation a literal breeze, and the tags, macros, and AI are so useful!!! The AI actually helps instead of being a pain — really top-notch!
Feb. 22, 2022
Update: I was contacted by customer service and they have addressed my issues and I will remove this app and just stick to the LiveChat/HelpDesk integration I already have as I do not want to have to cancel my current service to start this app through Shopify as I will lose a year worth of communication with my customers. Worse customer service I have ever dealt with. Between this app and Live Chat if the support was as good as the product they would get 5 stars. I can't login or use my helpdesk and there is no help.
Thank you for bringing this to my notice -- you've been waiting way too long to hear back from our Support team. I can definitely imagine how disappointing that must have been. My colleagues are already working on getting your issue resolved. Thank you for the nice words about the product. If you have any comments or feature suggestions they would be greatly appreciated -- you can always reach us at apps[at]livechat.com ^DZ
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