Ego Subscriptions App
The reviews for the Ego Subscriptions Shopify App are overwhelmingly positive, highlighting the exceptional customer service provided by the team. Customers appreciate the quick response times, personalized assistance, and willingness to address custom requests. The app itself is praised for its user-friendly features such as the customer portal, smart retry function for failed payments, and seamless subscription management. Users also mention the clear analytics dashboard and the ease of setting up recurring orders without the need for coding. However, there is one negative review mentioning that the app did not work at all and the team was unresponsive to questions.
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The Ego team went above and beyond in supporting specific customizations required. They're quick to respond and willing to help every step of the way.
The app doesn't work at all, and the team is not answering your questions
I had a few issues regarding pausing and skipping subscriptions but the Ego team responded within minutes and helped take care of my issue. Lulla was especially helpful, explaining the issue and guiding me to our intended solution.
The customer service team is highly professional, and Emily in particular provided exceptionally patient and attentive service.
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