Ego Subscriptions App
The reviews for the Ego Subscriptions app are overwhelmingly positive, highlighting the exceptional customer service provided by the team. Customers appreciate the quick response times, personalized assistance, and willingness of the team to go above and beyond to solve any issues. The app itself is praised for its user-friendly customer portal, smart retry feature that saves failed payments, and seamless integration with Shopify Checkout. Users find the app easy to set up, with flexible subscription options that enhance the shopping experience for both merchants and customers. However, there is one negative review mentioning that the app didn't work at all and the team was unresponsive to questions.
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The app doesn't work at all, and the team is not answering your questions
I had a few issues regarding pausing and skipping subscriptions but the Ego team responded within minutes and helped take care of my issue. Lulla was especially helpful, explaining the issue and guiding me to our intended solution.
The customer service team is highly professional, and Emily in particular provided exceptionally patient and attentive service.
The smart retry feature saved a ton of failed payments for my store, which means more revenue without any extra work from me.
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