X‑Elephant: AI Sales Chatbot for Shopify

X‑Elephant: AI Sales Chatbot

X-Elephant: AI Sales Chatbot

Rating

3.9

feedback

4

Reviews

chart

#5,202

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    0%
  • Less than a day
    0%
  • Less than a month
    0%
  • Less than a year
    75%
  • More than a year
    0%

Reviews Summary

The reviews for the X-Elephant AI app are mixed, with both positive and negative feedback. On the positive side, users appreciate the easy setup process that doesn't require coding and the automatic greeting feature that helps reduce bounce rates. The app's ability to reply 24/7 in multiple languages and recover abandoned carts has been praised for its human-like interactions. Additionally, users have noted a decrease in support tickets and an increase in conversions after implementing the chatbot. However, some users have criticized the app for misleading advertising regarding its free trial and the effectiveness of the AI agent in answering customer queries.

Highlights

Easy setup process and automatic greeting feature
24/7 replies in multiple languages and cart recovery
Decrease in support tickets and increase in conversions
Misleading advertising regarding free trial
Effectiveness of AI agent in answering queries

Rating Breakdown

  • 5
    75% (3 ratings)
  • 4
    0% (0 ratings)
  • 3
    0% (0 ratings)
  • 2
    0% (0 ratings)
  • 1
    25% (1 ratings)

Reviews with Text

  • 100% (4)
Review RSS Feed Review RSS Feed

All reviews

1 / 5 Share

Aug. 23, 2025

Useless app. First of all it says free app but it has 7 days free trial and the Ai agent doesn't answer what a customer would have asked yet it would have learnt the products on the website. I don't recommend this app as a chatbot for your e-commerce website.

Store

Cosyly

Using app

--

Total reviews

27

Average rating

2.6

5 / 5 Share

June 16, 2025

We've been running X-Elephant AI for 6 months now, and honestly, It just works. Setup took maybe 5 minutes—no coding, just plug-and-play. Love how it ​​greets visitors automatically​​; our bounce rate dropped noticeably within a week. The ​​24/7 replies in multi-language (we get lots of overseas traffic) feel human-like, and it even recovered 15 abandoned carts last month! If your store needs hands-off customer care, this app delivers.

Using app

8 months

Total reviews

1

Average rating

5.0

5 / 5 Share

March 13, 2025

Writing a review feels like homework, but this chatbot deserves it!!! Seriously, it's so simple even my non-techy coworker figured it out. My support team isn't drowning in tickets anymore. I've caught customers adding stuff to their cart after chatting—conversion boost is real. Plus, scrolling through chat logs helps me figure out what customers really want. 10/10 would recommend to anyone on Shopify.

Store

ULANZI

Using app

3 months

Total reviews

4

Average rating

5.0

5 / 5 Share

March 11, 2025

We were about to hire more customer representatives to cover the pre-sale process. Until I found this AI tool! Saved a lot of money

Using app

5 months

Total reviews

1

Average rating

5.0

All reviews

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