bymehshake review for Notify me Back in Stock
Nov. 26, 2023
Your app stopped working sometime today after 5am. When I logged in it said I needed to establish the connection again, I did that. When I went to my site, the email when available button wasn't showing. Contacted support and support said they can see the button, but it's taking a few seconds to load. I could not see the button on the site at all. I tried with multiple browsers and friends browsers and other devices. They told me it would take 12-24 hours for a developer to fix the issue. Seeing as it's black friday weekend, respectfully I can't wait 12-24 hours for your developer to fix this, I needed an instant fix. I have found a different app with no issues at all, which is now on the site. It's a shame as I used your app for over a year and really enjoyed it. The lack of instant support and quick resolution has made me uninstall the app, as the slow support means I have lost out on loads of customer data on Black Friday weekend.
Dear bymehshake, I hope you are doing great. We have read your review about our app. I appreciate you taking the time to share your experience, and I sincerely apologize for the inconvenience you encountered with our app. I understand the urgency, especially during Black Friday weekend, and I'm truly sorry for the impact on your business. I'm sorry to hear that you had trouble with the OOS button not showing up despite our support's reassurance. Your frustration is completely justified, and I understand the importance of swift resolution during such critical times. We genuinely value your year-long usage of our app and regret that we failed to provide you with the instant assistance you needed. Please give us a chance to prove to you that our app in one of the bests in the market. We also have amazing features that we can give to you for free. To ensure we learn from this, could you kindly share any specific suggestions you might have on how we can improve our support and response times? Your insights would be incredibly valuable to us as we aim to enhance our services and prevent similar issues in the future. Once again, I apologize for the inconvenience you faced, and I appreciate your understanding. If you ever reconsider, we would love the opportunity to win back your trust. Best regards, CW Back in Stock Team
