Enchiridion ‑ Product Manuals
The reviews for this Shopify App are mixed, with some users experiencing technical issues and inconsistency in its performance, while others praise its functionality and evolution over time. The negative reviews highlight problems with online linking to PDFs and lack of responsiveness from customer support. On the other hand, positive reviews appreciate the app's usefulness in allowing customers to download user manuals easily and efficiently. Overall, the app seems to have both strengths and weaknesses based on user feedback.
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Sometimes it works, sometimes it doesn't.
Technical issues with online linking to PDF's. No response when you contact them on chat, or through the contact formular.
We apologise for any problems you may have faced when using our app, and also to hear about the lack of support you received. This should not have been the case, hence we have implemented a new support system making sure we never miss a ticket again. As much as this 1 star review hurts, its deserving due to lack of support. If we can do anything to help change your mind and rating, then please let us know. Please feel free to reach out to us if you find yourself needing to use the app again, and we will provide you a one-to-one session to help get you setup. Thanks
We are using this app to help our customers download the user manuals for our products. The user manual can be downloaded from the product page or from the dedicated "user manuals" page, where the customer can search a product in the library. The app is well thought for this use case. The app is great and we had it for a long time and I've seen it evolve and get better and better as time passed.
Thank you for the review and your kind words. We are thrilled to hear that our efforts in improving the app has been noticed and appreciated.
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