Enchiridion ‑ Product Manuals
The reviews suggest the app has a useful core purpose and can work well for merchants who need to provide downloadable manuals or PDFs to customers. One reviewer gave a very positive account, saying the app fits their use case well, supports downloads from both product pages and a dedicated manuals page, and has improved over time. This points to a thoughtful feature set and ongoing development that some users appreciate. However, the negative reviews highlight reliability and support problems. One merchant said the app only works intermittently, and another reported technical issues with linking PDFs online. Support also appears to be a concern, with complaints about no response via chat or the contact form. Overall, the app seems valuable when it functions properly, but inconsistent performance and poor customer support are significant drawbacks.
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Sometimes it works, sometimes it doesn't.
Technical issues with online linking to PDF's. No response when you contact them on chat, or through the contact formular.
We apologise for any problems you may have faced when using our app, and also to hear about the lack of support you received. This should not have been the case, hence we have implemented a new support system making sure we never miss a ticket again. As much as this 1 star review hurts, its deserving due to lack of support. If we can do anything to help change your mind and rating, then please let us know. Please feel free to reach out to us if you find yourself needing to use the app again, and we will provide you a one-to-one session to help get you setup. Thanks
We are using this app to help our customers download the user manuals for our products. The user manual can be downloaded from the product page or from the dedicated "user manuals" page, where the customer can search a product in the library. The app is well thought for this use case. The app is great and we had it for a long time and I've seen it evolve and get better and better as time passed.
Thank you for the review and your kind words. We are thrilled to hear that our efforts in improving the app has been noticed and appreciated.
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