EM: SMS,FB,IG,Email Marketing
The reviews are sharply mixed, with a strong split between very positive experiences and very negative ones. On the positive side, several merchants praise the app’s ease of setup, attractive design, useful automation features, analytics, and overall value for SMS and email marketing. Some reviewers say it integrates well with Shopify, is friendly for small businesses, and even helped drive immediate sales results. On the negative side, a recurring complaint is poor customer support: multiple users report long delays, no responses, and difficulty getting help with account issues or cancellations. Several reviewers also say the app is hard to control once installed, with automatic series turning on by default, limited ability to pause or stop campaigns, and cancellation being unnecessarily complicated. Other negative themes include pricing concerns, especially for smaller contact lists, and frustration with restrictions on imported contacts. A few reviewers mention technical or regional limitations, such as SMS not working well for UK non-VAT registered stores, and one user reported a bug where paused series reappeared on their site. Overall, the app seems to offer strong marketing functionality and a polished interface, but the experience is undermined for some merchants by support problems, inflexible automation controls, and cancellation issues.
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I have been trying to get in contact with them for over a week I've emailed I've text the help desk which says they reply in 24hrs its going on two weeks no response i cant even disconnect the app from my site until they do and its holding my launch date up I'm really sad that this is is how they treat there customers and that shopify uses these type of apps for there customers
This app is extremely disappointing. You can't pause or stop any automatic series unless you talk to them first. They automatically turn on all of the series, and the ones that post to social media look scammy. Customer support is not responsive, and then they charge you more money and extend your contract when you ask to cancel.
Does not really work easily for UK non VAT registered stores for SMS.
My sending ability locked upon signing up and no one ever responded. Didn't get to use the app at all. Honestly doesn't matter because 48 hours with no response is unacceptable.
The aesthetic of this app is simply beautiful, and initially, it seemed to integrate well with Shopify. However, I am giving it 2 stars because of a few significant issues. First, the communication time for customer support varies widely. While the app advertises 24-hour chat support, this claim is misleading since response times often take hours and sometimes even days. Second, the pricing plans are quite expensive for SMS, especially for fewer than 100 contacts. This issue is compounded by the fact that you can't use all of your own imported contact information. I imported my email and phone numbers from a previous list but was told some of the numbers couldn’t be used. Lastly, canceling your subscription is overly complicated. You cannot cancel it yourself; instead, you have to wait for customer service to respond to your email request, which can take a frustrating amount of time. While the design and initial integration are strong, these shortcomings significantly impact the user experience.
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