Image Slider Pro

I hope you’re doing well. I just came across your recent 1-star review for our Shopify app, and I’m really sorry to hear that you had a disappointing experience. But the review also does not say anything so i am not sure what went wrong. We take every piece of feedback seriously, and it truly hurts to see that we didn’t meet your expectations especially since we didn’t receive any message or support request from you before the review, please check thsi screenshot https://prnt.sc/h2SMTX7g6y58 . We’re always happy to help and usually resolve issues within 12–24 hours once we know about them. Could you please let us know what went wrong or what issue you faced? We’ll make it our top priority to fix it right away. You’ve been a valued Shopify merchant, and we’d love the opportunity to turn this experience around for you. Looking forward to hearing from you soon 🙏

We’re very sorry for the issue you experienced. However, we haven’t received any recent emails from you , the last one we received was in May, and we responded promptly at that time (please see the screenshot: https://prnt.sc/9SoY_T-b6rOI ). We’d love the opportunity to resolve this for you. Could you please reach out to us again and share the details? Our team is always ready to help. You can check our app's reviews as well, they are mostly for our fast customer service.