Mega Varieties Group review for EPROLO‑Dropshipping & Branding
July 24, 2019
I am writing this a fellow seller to let anyone considering using this App to not do so. Entrusting my business to this APP, the products and shipping has been more than detrimental to my business and its reputation. I am unsure how I will truly recover from all of Eprolo's lapses. I trusted this APP for several reasons. I trusted that if Shopify offered it...then it was reputable. I regret not reading the reviews which is why I am truly taking the time to place this here for all to see and know. Please do not let this happen to you. Although the APP is wonderfully created and looks so very promising, please don't be fooled like I have been. The shipping times are horrendous, US expressing shipping truly is not available. You will not be informed of this until after you have placed the order, paid for express shipping and inquire as to why this order has yet to ship. Only then, will you be informed that they cannot ship your product expeditiously. You will be stuck with explaining to your customers, repeatedly apologizing and refunding more often than not. The tracking numbers they provide really lead to nowhere traceable. If it does finally show anything it will still say processing and the order is being prepared to be shipped. I will be transparent and tell you that out of 100 plus order only 2 people (that I can tell thus far) have received any items. One of those I had to fully refund, because the item they ordered came worn, tattered and stained. They stated that it literally looked used (baby anti roll pillow). When reaching out the company about concerns they or either non-responsive of half responsive and never fully address your issue. The use of this App has been a customer service nightmare for me. I am constantly met with inquiries about where the orders are, refund request, or tracking updates to which it is very difficult to provide because again the tracking does not lead anywhere. If I could give "zero" stars I would. I want you all to know about this. If you care about your business reputation (which I know we all do) be mindful of this app. We work hard to build our business, reputations and brands. We do not deserve to entrust a company such as this with our reputation only for promises to go unfulfilled. The only thing I can hope for at this point is that my service recovery works with my customers in an attempt to rebuild. This has truly cost me much more than money... Please learn from my experience and save yourself the head and heart ache. I am happy to show anyone all of my initiated refunds, complaints, etc... to help anyone that may need it...I truly hope this helps someone who is freshly starting out. Avoid this pitfall. I wish you all the very best.
