CloverLiving.com review for Exact Online Bookkeeping
Oct. 24, 2024
Update on review - from a 1-star adapted to 4 stars. Finally had good contact with the support team, and now finally seems to be fixed on the monthly fees. === We had some great cooperation with Combidesk for the Shopify Exact Online boedkhoud connection. After a few months I noticed the charged monthly amounts were double the mentioned amounts, after which I contact their customer support. Straight away this was acknowledged by their support team and being "under investigation" to get it solved. However, still to date, I've been chasing their customer support in order to get it solved, without any response after multiple attemps from my end in getting a response from their support. So technically, YES the connections works great, but customer support is terrible once something is not going as planned. Def would not recommend taking this connection.
Dag CloverLiving, Bedankt voor deze review. Onze oprechte excuses voor het ongemak dat je hebt ervaren met onze service. We begrijpen dat dit frustrerend moet zijn geweest. Zojuist heeft onze supportafdeling contact met je opgenomen en het probleem verholpen. Mocht je nog verdere vragen of zorgen hebben, aarzel dan niet om ons te benaderen. We staan klaar om je verder te helpen! Met vriendelijke groet, Team Combidesk
