Parafeel review for Matrixify
Feb. 4, 2024
Why you charge me even i unstalled the app.
Developer Reply
Hello! Please, reach out to our Matrixify app support about this. The charge for all apps is done by Shopify based on your billing schedule, not by the Matrixify app. Shopify always charges for the previous 30 days, so it means that when you cancelled the Matrixify paid plan, Shopify issued you the charge for that period, after it has ended. Anyway, please, reach out to our Support team ASAP - we will take good care of you: https://matrixify.app/contact-us/ 👏 Maris Founding Engineer