Advanced Welding Supplies review for Matrixify

Matrixify team has not been able to reach the store owner but has contacted the Shopify store developer regarding the issues in the store. The specific issues caused in the store are related to migrating over manually updated data and merchants own source data not exactly matching the merchants requirements for the new store. Our team is in contact with the developer to resolve the said issues and help merchant to clean up and correct their data. The Matrixify app charges in the store are billed by Shopify automatically when the Merchant chooses the paid plan and approves the charge. After the subscription is cancelled, the last charge in the store would be for a charge period while the app subscription was still active. Due to this the bill for the last app charge might come after cancelling the app subscription as it comes together with your next Shopify bill. The app subscription was cancelled on December 24, 2024. Merchant has contacted us regarding refunding of the app charges but has not further replied to our Support team questions regarding the app charges and billing which we needed to ensure that correct charges and bills are refunded for the correct store. Our team has issued refunds for the app charges anyway, but the Merchant has not acknowledged the refunds or our attempts to address the billing issues reported in the review. We feel this review is unjust and therefore is particularly painful for our team. Please reply to our Support team messages regarding the review and app charges in the store. Or feel free to send a new message to [email protected]. Our team will be happy to look more into this and provide further details if needed to resolve the issue reported in the App Store review.