MaslowDesignCo review for Matrixify
Nov. 14, 2025
Hi! I need help with a billing issue. I installed the Matrixify app on November 2, realized the same day that it didn’t work for my needs, and uninstalled it immediately. I also contacted Support that day to make sure I would not be billed. However, my latest Shopify invoice includes a Matrixify charge — and the invoice even shows the app as “uninstalled.” This is an incorrect app charge for an app that was removed the same day. Can you please escalate this to the Billing Team for a refund of the Matrixify fee and ensure no further app charges occur.
Sorry about your troubles with the app billing. The app charges in the store are automatic by Shopify and not individually controlled by us. The moment you approve the app subscription charge, Shopify will automatically add the app charge to your next Shopify bill and you will be billed for the app once your next Shopify bill comes which might be after you had already uninstalled the app from your store. Our support team replied to your initial email about the refund and asked further details which we needed to check and issue the refund, but did not hear back from you until the review was already left for our app. Once you responded to us with further details we confirmed and issued a refund and explained how Shopify app billing works. Our team has called you and sent multiple emails to further resolve any issues or questions you have about our app, though we have not heard back. Please let us know what other questions you have. Hope to stay in touch and resolve any issues or concerns you still have about our app.
