MaslowDesignCo review for Matrixify

Hi! I need help with a billing issue. I installed the Matrixify app on November 2, realized the same day that it didn’t work for my needs, and uninstalled it immediately. I also contacted Support that day to make sure I would not be billed. However, my latest Shopify invoice includes a Matrixify charge — and the invoice even shows the app as “uninstalled.” This is an incorrect app charge for an app that was removed the same day. Can you please escalate this to the Billing Team for a refund of the Matrixify fee and ensure no further app charges occur.