ExcellentSupply.com review for Matrixify
Jan. 21, 2026
I exported our products. Then adjusted some items in the "Command" column to "DELETE" as the instructions suggest. Then I imported the Matrixify file back into our store. Simple right? No. As I worked with the spreadsheet, one of the columns was placed into a new position. Column order doesn’t normally affect an import in most settings. But I guess that was enough to skew Matrixify. When the adjusted file was imported back into Shopify, all of our product descriptions were missing. Fortunately, I had the sense to download a backup file of our products prior to working with Matrixify. So I was able to re-import our good product file from Shopify back to the store to restore the damage that was caused by Matrixify.
Hello! Very sorry you had a bad experience, but it looks like a misunderstanding... The Column order definitely does not make any difference, and changing column order can be done as you wish. The problem was that the imported file had changed Rows order (you can see this by looking at the column "Row #" which is specifically to help you restore the original sorting of the file, in case you need to sort it for a moment by another column). The file was obviously sorted by some other column and imported as such, causing that the same Product rows appear not adjacent to each other. In the Import Job before importing we showed a yellow warning about this problem with the hope you will notice it before pressing the "Import" button. The result is a very logical consequence, for example: Handle, Body HTML, ... product_1, Description 1 product_2, Description 2 product_1, (empty) As we process the rows and update product according to grouped adjacent rows by each product, then the later appearing product with empty Body HTML instructed the app to set it as empty. The tricky part is that many Merchants want and use this exact functionality - so we can't just not allow to import such mis-sorted files. The only thing we can do is to give a warning and allow you to make that decision. But we are open to your suggestions how to better handle such cases universally. Also, to delete products, you only need to include in your file those that you want to delete - no need to include those that you want to keep. It's a very good and responsible thing you made a backup before doing any changes, and we encourage Merchants to always do the backup before imports, so you did everything very right. This is a normal process, and data editing errors can happen. For that there is no need to blame the Matrixify app for not functioning, because it does work exactly as expected and as documented (and even gave a warning about the wrong sorting in the file). In fact, it is quite painful to experience an assumption that the app or our team does not function properly. Our team is a compact group of "precision people", we obsess with quality, we work non-stop for your benefit. We will go above and beyond to satisfy your needs and make you happy with the result. There is no need to first come with an anger. It's just not productive and it hurts us as humans. To summarize, the review statements are false, if we read them precisely and analyze the actual actions done with the app. However, we are willing to work with you to teach and support every step of the way to help you gain the most of the Matrixify app. You will be amazed of what you can achieve. Maris Founding Engineer
