Clad In review for Matrixify
April 26, 2019
I used Excelify to Update the Option1 Name, Option1 Value, Option2 Name Option2 Value, Option3 Name, and Option3 Value using the handle it produced around 300 errors, and unfortunately updated the prices and compare prices of these products and set them to 0, so that customers were able to purchase items in my store at no cost. Seeing as this wasn't a field I was working with, it was an unexpected nightmare, and not easily fixed as it takes hours to re-upload files. Update: After being contacted by Maris, Excelify's outstanding customer support, I was able to understand what I did incorrectly, and why. He spent an hour and a half with me patiently explaining how to do properly what I wanted to do. The team at Excelify are very empathetic and responsive to customer feedback, and committed to making their product as easy and possible to use.
Hello, Clad! Maris here, the founder of Excelify. Renars from our Support is looking right now into your issue. Please, please - contact us in the Support if you have any issues, we are very quick to help almost all the time. Please, contact us here and we will help you understand why that happened, and how to fix it most quickly: http://excelify.io/contact-us/ The prices could be set to 0 if you imported the Variant Price / Variant Compare At Price column with 0 or empty values, so that would update those. To keep the prices unchanged, you should import the file without the price columns. Or if you create new variants without giving the prices for them, those are set to 0 by default - the same as if you would create a product or variant in Admin without specifying the price. From what we see after analyzing your import logs, is that there was no variant identification specified in the file (no Variant ID, no Variant SKU, no Variant Barcode), so the app was not able to identify - which variants do you want to update, so by app logic - it was adding those variants with new Options as new Variants. Important point is that you should always test with 1-2 products your updates to make sure the prepared file does what you expect it to do. And follow the documentation and tutorials on our website, starting with "How it works": https://excelify.io/how-it-works/ We will go through all that in details with you as soon as you contact us on the Excelify Support. Maris
