ezpz review for Matrixify
Aug. 3, 2019
Import kept identifying my discount codes as products. No option to select what kind of import. Followed directions exactly, downloaded discounts first for formatting, edited, then reuploaded. Created a bunch of "products" that I had to delete. Awful on a time crunch :( UPDATE: Figured it out, zero thanks to support or documentation. You have to make sure your SHEET is named according to the type of import you're doing, and you have to export as an XLSX file (not plain CSV) in order to capture that information. Overall good app, but missing some key instructions.
Hello, Ezpz! Thank you for telling that you had trouble to find the explanation on how to use the Excelify. Although we are trying to explain everything very thoroughly, looks like this time there was some sort of bad coincidence for missing this (totally our fault). Here is the main "How it works" article and video, which explains the thing about the sheet names in very details: https://excelify.io/how-it-works/ Also, you can find the link to it from the Excelify app - Help section (when you scroll down the main page a bit). Please, let me explain why it recognized those as Products. It's because initially, we had this strict requirement that you have to name "all" the sheets to get them imported properly. But customers mostly import the Products, and they kept complaining that they forget to name the sheet as "Products". So we experimented with the ability to automatically assume the sheet is Products if it doesn't have a recognizable name, AND it has some column names which fit for Products (like Title). In the case with Discounts - that column Title exists also there, so it matched. So sincerely sorry that you had to go through this loop of frustration. And I hear you loud and strong that we have to make it possible for you to choose the type of sheet after you have uploaded your file. Also, we shouldn't assume anything, to avoid cases like this when you import Discounts as Products, and you have to delete them afterward. We will work on fixing this. In Support, we were offline because it's Saturday 8am in the morning now, and you had this issue at 6am our time, and we don't have the 24/7 online chat support just yet. Also, if you have any issues with the app, please, don't hesitate to contact our Support here: http://excelify.io/contact-us/ And also, inside the Excelify app, there is a section which shows on which improvements we are working right now, and you can submit your proposal for the improvement - which we always reply to and make it work for you sooner or later - one way or another. Thank you once again, and keep in touch. Maris Excelify Founder
