Dishmaster Wholesale review for Matrixify
April 8, 2020
Updating this review because shortly after leaving it I received a phone call from support. That's pretty rare in my experience. So I'm changing to 5-stars because the app really did get the job done well. Needed to export customers with 'multiple addresses' from one Shopify store to import into another. The export went great. A paid subscription is supposed to cover two stores but I could only import a maximum 10 customers at one time into the second store. Support was non-responsive to email and chat. Tired of waiting after 24 hours and needing to get the job done, I made 16 separate imports. The imported customers exactly matched the original store's customers. If it hadn't been for non-responsive support and multiple imports I would have given 5 stars.
Hello! Wow, very very sorry this happened - I assure you, we always respond to all the tickets within a couple of hours of waking time. As Renars have already reached you on the phone - this case was a chain of unfortunate events. First is that there was some glitch why your linked store was not having the same plan as the sponsor store - usually that happens if one of the stores get uninstalled, or the store gets temporarily put on hold. The other issue was that you didn't receive our e-mail response, which we sent 1 hour after you sent us. E-mail is not guaranteed service, and it sometimes might not get delivered, so please, if we don't respond within a reasonable time, please, just assume that the reply was lost on the network, and try reaching us via different channel, like the Slack, or Online Chat: https://excelify.io/contact-us/ Our whole team, we really are thankful you forgave us for this hickup. Just in case, our chat is online right now, so we will be very thankful if there is anything else we can do for you to make it more right... Maris Excelify Founder
