amane heavenly rain review for Exportify Custom Order Exports
Sept. 24, 2019
We tried to use this app to create an export for a third party logistics provider. While the requirement was quite specific (and presumably a little more work) the Exportify team said they could do what we needed. That was the end of the good news. Terrible communication, no commitment to a deadline (even though we clearly communicated that (twice at their request), and despite several requests no updates at all. In the end they missed the deadline they had requested requested (with over a month notice of when it was), never told us they were not going to deliver and have not been back in touch since. Find a better app, these guys are not it.
Hi amane heavenly rain, Thanks for your feedback, and sorry we were not the right fit for your particular requirements. As you mentioned, we investigated with you over a few months of correspondence before you installed Exportify. We even had our developers add a new core feature to attempt to meet your needs. Our intention was always to find a solution but in the end, requirements for subtotals of row type are not supported with our custom configurations at present. On August 22nd you installed Exportify. We offer a 15-day free trial during which time we setup custom configs, and it usually takes 1 - 2 business days for basic customizations. Clearly yours took longer, but we tried to meet your requirements up to August 28th, when I explained the problem with the complex subtotal requirements. Since we have been communicating over the past few weeks I am glad to learn you were able to build a solution with a private app. Wishing you all the best with your business. Kind regards, Aaron
Exportify: the custom export format app for Shopify orders