Wallace & Co. review for Exportify Custom Order Exports
April 24, 2020
Has the potential to be very good. However been trying to contact support for the last 3 days with multiple emails and no reply.
I understand your frustration, and sincerely apologize; we are here to help. Please ensure you email [email protected] with a sample file showing the columns you need and we will set it up ASAP. We received only one message by email at 5:37am this morning, to which our support team replied at 9:23am. Due to COVID-19 our team is currently working from home, and phone messages are forwarded to our support system as recordings. We also received your phone message from around 5:00am this morning, which didn’t include a callback number. I understand time zones are a factor here, and we are doing our best to respond in a reasonable timeframe. Hopefully we can get all this sorted out when you check messages in the morning. I am sure we can get you onboarded promptly. Please respond to [email protected] to expedite setup during your 15-day free trial - we are here and happy to help.
Exportify: the custom export format app for Shopify orders