Outlink External Links Button
Outlink External Links Button App
Rating
4.6
feedback
152
chart
#2,656
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
1%
-
Less than a day
9%
-
Less than a month
40%
-
Less than a year
88%
-
More than a year
30%
Reviews Summary
The reviews for the Outlink Shopify App are mixed, with some users praising the excellent customer service and quick response times, while others express frustration over the lack of support and issues with the app's functionality. Positive themes include efficient support, quick resolution of issues, and ease of use once installed. On the other hand, negative themes revolve around non-existent support, unresponsive customer service, and concerns about the app causing problems with Shopify themes and product deletion.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
April 24, 2025
Support is non existent. No response for my email query (checked my spam as well). Cutting my losses ($25) and uninstalling the app.
We sincerely apologize for your experience. We understand how frustrating it can be not to receive timely support. However, we can confirm that we responded to your query within 24 hours. It appears our reply may not have reached you. We've now resent the email to [email protected] — kindly check your inbox (and spam folder just in case) and get back to us. We'd be happy to assist you and resolve any issues quickly. We value every user and are always here to help. If you'd reconsider giving us another chance, we'd be more than happy to personally assist you and make things right.
April 11, 2025
I can NOT get a hold of ANY support - I have used the contact form in Shopify app store AND emailed - zero replies. And now their code is breaking our Shopify product theme template. I NEED HELP!!!!!!!! Shopify Team - Please do something ASAP!!!!!!! UPDATE TO YOUR OUTLINK REPLY: WE HAVE EMAILED THAT EMAIL ADDRESS ALREADY!!!!! CHECK!!!! (STILL NO REPLY 10 APRIL 2025) TERRIBLE - you want me to remove this remove this bad review? Then very simple - just reply and solve support the customer ticket! update 12/04/25 - you are not blocked - please provide support phone number with international country code so we can call you to resolve ASAP!!!!
This is an unfair review by folks from RewardMoments. After receiving your email we replied back within a few hours but haven't heard back from you. It looks like our emails are getting received on your end. Please check your spam folder, and you might find our reply of 10th April. If found, please mark as not spam so our emails land in your primary inbox. We are still waiting for your response and looking forward to working with you to resolve the issue for you. We have been given a negative review for no fault of ours. Update: We’re standing by to assist and truly want to resolve this ASAP. You can check this link here - https://drive.google.com/drive/folders/1Vxn19Chj6DW3Y3VsonThITuCNg_vpqI-?usp=sharing You may reply to our email or raise a new ticket at [email protected] - we're happy to help!
March 26, 2025
Wasn't great originally, we'd bought the App and I wasn't seeing the code on the site required to complete the integration guide. I used their support link to raise a case, however the reply said I'm restricted from using their helpdesk and it didn't work. So I emailed them using the email address given, sadly no reply came back further to my request for help. The next day the functionality was working on the site, so I don't know what happened or who fixed it.
Store
My Store
Using app
1 day
We’d just like to thank you for taking the time to write this review. We try hard to provide a good app experience and are happy to hear that it seems to be working properly now. Regarding the support issue, we want to clarify that we reached out multiple times on the ticket you raised in our support portal and worked to resolve the issue. We also shared our responses as an attachment in the email we sent you. If you have any further questions or need assistance, please feel free to reach out to us at [email protected].
Feb. 17, 2025
I upgraded my theme and broke the Outlink button and support fixed it for me quickly and efficiently..... the button works great for my affiliate links and it's easy to use.
Thank you so much for your kind words. We appreciate you taking the time to share your experience and look forward to working with you!
Dec. 31, 2024
Great customer service! Helped me resolve my issues and concerns in a timely manner. Very pleased with this product service.
Thank You for giving us a shot, and even more for leaving us this review. We work hard to deliver the best app experience and we’re glad that you liked it!
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