All reviews

Rating Breakdown

  • 5
    78% (71 ratings)
  • 4
    5% (5 ratings)
  • 3
    3% (3 ratings)
  • 2
    2% (2 ratings)
  • 1
    11% (10 ratings)
Review RSS Feed Review RSS Feed

5 / 5 Share

June 20, 2019

We had an issue on our website, and the Installation Team did fantastic work to resolve the problem and get our website working as intended. We appreciate the excellent customer service!

Using app

Over 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 20, 2019

This app is easy to use with multiple option products. The interface is user friendly. The customer service is superb.

Using app

10 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 7, 2019

Works as demonstrated, and the customer support team is very responsive. I would recommend this app for sure. thanks

Using app

5 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 30, 2019

Great app that worked seamlessly after install. The team was fast to install and responded to any questions quickly.

Using app

4 days

Total reviews

2

Average rating

5.0

1 / 5 Share

Nov. 20, 2018

Installation team installed and they said it's ready to use. but no... i've set some options but nothing shown on my product page. i've watched guide video several times and still no idea why it's not working. I've sent an email with screen shots of my setting and waited for 12 hours... no any answer. i don't want to spend more time to try this app.. better look for another one.

Using app

About 20 hours

Total reviews

1

Average rating

1.0

5 / 5 Share

Nov. 9, 2018

The support for this app has been the best! Not had this experience before with other Shopify apps. Thanks

Using app

3 days

Total reviews

3

Average rating

5.0

5 / 5 Share

Oct. 3, 2018

I love this app, I can create customizable options for my products and price. And the customer support is really good!

Using app

9 months

Total reviews

4

Average rating

5.0

5 / 5 Share

Jan. 22, 2019

Fast and friendly customer support! I needed to add a rather complex monogramming option for one of my products and this made the entire process streamline. Site feels and looks just as I wanted it to. Update- The developers have been the most helpful of any app I've used in answering questions and helping me make site adjustments. This is the only app to use for customization!!!

Using app

Over 4 years

Total reviews

1

Average rating

5.0

1 / 5 Share

Aug. 31, 2018

Installed app. Gave developer access. Developers states my theme doesn't support this app. Day later I find a product live on our website with the developers placeholder product. Maybe I would have given this product a better review had not had this experience. You may have a better experience. Mine was a waste of time and I wasn't happy with the live dummy product.

Using app

2 days

Total reviews

4

Average rating

2.0

5 / 5 Share

Aug. 30, 2018

Excellent App & Great customer support. Pros : We have been using another app for product customisation, especially photo upload, the main issue we were facing is once the customer clicks on add to cart it takes a few minutes to upload the photo and proceed to check out But there is no notification on the app about the process is ongoing due to which buyer exit from the website because they think the site is frozen. with this app , that issue is fixed. They have process notification symbol, and they can even show a text like " upload going on " - you will have to contact their customer support for that. Great app - cheers guys .

Using app

About 1 year

Total reviews

5

Average rating

4.2

4 / 5 Share

Aug. 9, 2018

Works fine but some difficulties if used with Langify. Excellent technical support.

Using app

About 1 month

Total reviews

1

Average rating

4.0

3 / 5 Share

July 2, 2018

Easy to set up (providing I'm doing ti right). Would have liked support to be available while setting it up to ensure all my work doesn't go to waste due to some error. Pity it takes so long to accept the user invite.

Using app

5 months

Total reviews

1

Average rating

3.0

2 / 5 Share

May 21, 2018

It doesn't work on Shoptimized Theme. But for standard (old Themes) is good. A lot of features.

Using app

22 days

Total reviews

3

Average rating

4.0

5 / 5 Share

April 5, 2018

What a top app this is! No problem is too big for the developer. We have used this app for a number of our stores and paid extra to have custom work done. Could not recommend enough!

Using app

3 months

Total reviews

2

Average rating

5.0

1 / 5 Share

April 4, 2018

Poor Customer service. Denied their bugs even though it was their code and marked as Solver Circle's code. Also published an old theme created almost a year back without thinking and changed the front end of the store to an almost blank template so my year's worth of work was lost on the front end. Do not recommend them at all unless you're happy with a buggy app as well as them changing things on the front end to affect your live store!

Using app

11 months

Total reviews

1

Average rating

1.0

1 / 5 Share

April 2, 2018

LOST HUNDREED OF DOLLARS WITH THIS APP BECAUSE SIMPLE! IT DIDN'T WORKED . app didn't charged customers for extra options selected and it's unprofessional to ask them to add an extra amount to the price as they already paid! Contacted them a couple of time they were not ablt to fix the problem! I asked for any discount because with them I lost a lot of money and they said NO hah.... the problem is not in discount ,,, the problem is that app doesn't work and you will lose your time and money! BE CAREFULLY

Using app

26 days

Total reviews

2

Average rating

3.0

3 / 5 Share

July 21, 2018

Best app I have found for our personalised products, app sometimes crashes and is not compatiable with the venture theme for staying on page when adding to basket. Very helpful support though! Would be 5 star if it had a live character count Will not work with any theme with ajax cart

Using app

Over 1 year

Total reviews

43

Average rating

4.0

3 / 5 Share

March 27, 2018

Good so far, I tried other similar apps, had no clue what to do

Using app

1 day

Total reviews

1

Average rating

3.0

5 / 5 Share

March 21, 2018

I had been searching for a custom product app for a long time after my previous one had shut down, I used about 3 different apps during their trials and 2 of them didn't even get back to me for days at a time or couldn't answer the troubleshooting questions I had. All it took was 1 email to install the extra product options and that was it! creating the options WAS EASY! not complicated at all!

Using app

16 days

Total reviews

2

Average rating

5.0

5 / 5 Share

May 8, 2018

I am pretty please with this product and the support I receive. The configuration of the product options is easy and intuitive. We are building a number of products and it helps that we can create templates that are easily applied to each product. Saves time and reduces effort required. Their support is also great. We went through 2 rounds of installation due to our indecisiveness and they gladly helped out within 24 hours. Thanks for the great support. 9 May 18 Just an update - we went through another round of change and the team at Product Options and Customizer was kind enough to help us out again. Since my last review, we have been setting up the options for our products. Although the customising takes effort, it does provide us with the functionality that we need. I will still maintain my 5 star rating for this app. Thanks guys.

Using app

9 months

Total reviews

1

Average rating

5.0