EZ Importer ‑ Order Importer
The reviews for the EZ Importer Shopify App are overwhelmingly positive, highlighting the app's effectiveness in importing orders from various platforms and its excellent customer support. Users appreciate the ease of use once they understand the data mapping process and the ability to test imports multiple times. The customer service team, particularly Elizabeth and Ralph, is praised for being responsive, helpful, and patient in guiding users through the app's functionalities. However, there are some negative reviews mentioning challenges with data mapping, interface confusion, and the pricing structure for token purchases.
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Really helpful team, comprehensive documentation and import capabilities. Takes a reasonable degree of learning to understand how it all works, but Highview offer all the support needed. Highly recommend for historical order importing/migrations.
seemed great, but minimum credit purchasable is 1000! i only had 100 orders to import, but don't want to pay $75 for no reason!
Thank you for sharing your feedback. I’m sorry our standard credit packages didn't align with your specific needs. Our packages are designed for merchants running larger imports, which is why our minimum starts at 1,000 credits. We reached out via email to offer a custom pricing option for your smaller import, and we are still more than happy to help you find a solution that works for your business.
We installed EZ Importer to help bring in ~480 orders from one of our Canada-based partners... goal being to pick/pack/ship their US orders and reduce overall postage costs. We found EZ Importer to be *very* easy to use, albeit with a tiny bit of consultation to their help documentation. And whenever we could not identify the proper workflow ourselves (I'm no genius), EZ Importer's customer support team (we worked with Elizabeth) was HIGHLY responsive, courteous, and quite proficient in providing guidance. I'd highly recommend EZ Importer for my fellow Shopify enthusiasts, as it saved us an enormous amount of time and money!
Impossible to buy less than 1000 tokens (75USD) even when we only need <100. Very unfortunate, greediness never works.
Thank you for sharing your feedback. I’m sorry you had a hard time purchasing credits. Our credit packages are designed for merchants who typically run larger imports, which is why our minimum package starts at 1,000 credits. We previously offered smaller packages, but over time we found that most merchants using our app needed larger imports, and focusing on those use cases allows us to provide better support. This decision wasn’t made out of “greed,” but to ensure we can serve merchants effectively. We sent you an email to see if there’s anything we can do to help get your orders imported. We never want a merchant to feel stuck, and we’d be happy to help you in find a solution.
This is a great app - detailed, functional and with great support. It's saving our team a lot of time in generating draft orders from a spreadsheet to avoid duplicated work.
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