EZ Importer ‑ Order Importer
EZ Importer has received a mix of positive and negative reviews from users. Positive aspects highlighted include the app's ease of use, time-saving capabilities, and excellent customer support, particularly mentioning the helpfulness of Elizabeth and Ralph. Users appreciated the functionality of the app in importing orders from various platforms like Kickstarter, Indiegogo, and WooCommerce to Shopify. The ability to create custom templates, bulk-import orders, and streamline the fulfillment process were also praised. On the other hand, negative feedback focused on the high minimum credit purchase requirement, difficulties in data mapping, and confusion in using the interface. Some users found the app challenging to set up and felt that the template provided was not user-friendly, leading to frustration and time-consuming processes.
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seemed great, but minimum credit purchasable is 1000! i only had 100 orders to import, but don't want to pay $75 for no reason!
Thank you for sharing your feedback. I’m sorry our standard credit packages didn't align with your specific needs. Our packages are designed for merchants running larger imports, which is why our minimum starts at 1,000 credits. We reached out via email to offer a custom pricing option for your smaller import, and we are still more than happy to help you find a solution that works for your business.
We installed EZ Importer to help bring in ~480 orders from one of our Canada-based partners... goal being to pick/pack/ship their US orders and reduce overall postage costs. We found EZ Importer to be *very* easy to use, albeit with a tiny bit of consultation to their help documentation. And whenever we could not identify the proper workflow ourselves (I'm no genius), EZ Importer's customer support team (we worked with Elizabeth) was HIGHLY responsive, courteous, and quite proficient in providing guidance. I'd highly recommend EZ Importer for my fellow Shopify enthusiasts, as it saved us an enormous amount of time and money!
Impossible to buy less than 1000 tokens (75USD) even when we only need <100. Very unfortunate, greediness never works.
Thank you for sharing your feedback. I’m sorry you had a hard time purchasing credits. Our credit packages are designed for merchants who typically run larger imports, which is why our minimum package starts at 1,000 credits. We previously offered smaller packages, but over time we found that most merchants using our app needed larger imports, and focusing on those use cases allows us to provide better support. This decision wasn’t made out of “greed,” but to ensure we can serve merchants effectively. We sent you an email to see if there’s anything we can do to help get your orders imported. We never want a merchant to feel stuck, and we’d be happy to help you in find a solution.
This is a great app - detailed, functional and with great support. It's saving our team a lot of time in generating draft orders from a spreadsheet to avoid duplicated work.
VERY impressed with EZ Importer. We send out annual mailers (nothing beats Shopify's discounts on shipping) and used EZ Importer to bulk-upload our mailing list(s)!! Now, we can bulk-create shipping labels and get our holiday free-beez out all in one place. Very straight forward and EZ to use!
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