EZ Importer ‑ Order Importer
Bulk import your Shopify orders from CSV files
Rating
4.5
feedback
107
chart
#423
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
2%
-
Less than a day
4%
-
Less than a month
35%
-
Less than a year
35%
-
More than a year
24%
Reviews Summary
The EZ Importer app has received a mix of positive and negative reviews from users. On the positive side, many users appreciate the simplicity and efficiency of the app in importing large orders and saving time. The customer service, particularly the support provided by Elizabeth, has been highlighted as exceptional, with users praising the quick responses and helpful assistance. Users also mention that the app has been instrumental in streamlining their fulfillment processes and making the migration from other platforms to Shopify much easier. Additionally, the ability to run test imports without losing credits and the flexibility in data mapping have been key features that users find beneficial. On the negative side, some users have raised concerns about the pricing of the app for imports, with a few mentioning that it is not cost-effective for them. There are also comments about the app being difficult to use initially, requiring a learning curve and multiple test imports to get it right. Some users suggest improvements in making the app more user-friendly, with clearer instructions and a cleaner interface. Despite these challenges, the overall sentiment is positive, with users recommending the app for its functionality and customer support.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
July 13, 2024
Sencillamente espectacular. La facilidad de uso es impresionante y la versatilidad para crear plantillas de importación con los datos exactos requeridos es fantástica. Me encantó que me permitiera hacer "tanteo y error" con mi proceso de importación, al dejarme eliminar los pedidos de varias importaciones no satisfactorias y recuperar los créditos adquiridos para volver a intentarlo, una y otra vez. ¡Recomendadísima!
July 1, 2024
EZ is the simplest way to describe it. Once you import for the first time, you have the perfect template to import time and time again. We import large orders to save time and print massive amounts of labels instead of entering them individually. Their customer service department is fast to respond and will help you create your CSV template to make the process smooth and easy. Could never imagine holdiay season being the same if we had to enter everything on our own.
June 29, 2024
works great! but the prices to import are not normal please remove the app.
I'm not sure I understand what you mean by the "prices to import are not normal". We offer pricing per import, there is no monthly charge and you only pay for the orders you need to import. We're very straightforward and upfront about the pricing, we also offer 50 free credits that you can use to test the app without having to spend any money. This way you can make sure the app is a good fit for you before making any commitment. We are also very generous and allow you to delete any orders imported and we give the credits (1 credit is used per 1 order no matter how many line items) back. This allows you to test the app as much as you need and if you find any data issues, you can easily delete the order and re-import it with out any additional charges. Our support team is happy to answer any questions about our pricing or app features. So, I'm confused around the comment "prices to import are not normal". I also would like to point out that no purchase was made and no final imports were done.
May 23, 2024
so difficult - there should be a basic quick version of this....if you dont need all of the data...though Elizabeth was quick coming with email help....if someone had been available for 20mins zoom or teams then we would have solved it...but here i am 6 hours later and no further forward
I'm sorry you had a hard time with the import and weren't satisfied with the support. We worked with you letting you know from the beginning that you didn't have all the data needed for the import. You were trying to import customer spend data directly, which the Shopify API doesn't support. We were up front about this from the beginning when you emailed in, even recommending that you look for another app in the app store that might be a better fit for you. We were clear from the start to try and ensure no time was wasted. We've always been very upfront about only offering email support and responded multiple times during the day and in a timely manner. We were very thorough in explaining what is needed and upfront when the app can't support the data you wanted to import. As for the refund you requested, according to our records you never purchased any credits so your account was never charged. You were still using the 50 free credits.
Feb. 7, 2024
The app works perfectly and, on top of that, customer support Elizabeth's patience with my dumbness was enormous. Thanks!
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