EZ Importer ‑ Order Importer
The reviews for the EZ Importer Shopify App are overwhelmingly positive, highlighting the app's effectiveness in importing orders from various platforms and its excellent customer support. Users appreciate the ease of use once they understand the data mapping process and the ability to test imports multiple times. The customer service team, particularly Elizabeth and Ralph, is praised for being responsive, helpful, and patient in guiding users through the app's functionalities. However, there are some negative reviews mentioning challenges with data mapping, interface confusion, and the pricing structure for token purchases.
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Really helpful team, comprehensive documentation and import capabilities. Takes a reasonable degree of learning to understand how it all works, but Highview offer all the support needed. Highly recommend for historical order importing/migrations.
We installed EZ Importer to help bring in ~480 orders from one of our Canada-based partners... goal being to pick/pack/ship their US orders and reduce overall postage costs. We found EZ Importer to be *very* easy to use, albeit with a tiny bit of consultation to their help documentation. And whenever we could not identify the proper workflow ourselves (I'm no genius), EZ Importer's customer support team (we worked with Elizabeth) was HIGHLY responsive, courteous, and quite proficient in providing guidance. I'd highly recommend EZ Importer for my fellow Shopify enthusiasts, as it saved us an enormous amount of time and money!
Impossible to buy less than 1000 tokens (75USD) even when we only need <100. Very unfortunate, greediness never works.
Thank you for sharing your feedback. I’m sorry you had a hard time purchasing credits. Our credit packages are designed for merchants who typically run larger imports, which is why our minimum package starts at 1,000 credits. We previously offered smaller packages, but over time we found that most merchants using our app needed larger imports, and focusing on those use cases allows us to provide better support. This decision wasn’t made out of “greed,” but to ensure we can serve merchants effectively. We sent you an email to see if there’s anything we can do to help get your orders imported. We never want a merchant to feel stuck, and we’d be happy to help you in find a solution.
VERY impressed with EZ Importer. We send out annual mailers (nothing beats Shopify's discounts on shipping) and used EZ Importer to bulk-upload our mailing list(s)!! Now, we can bulk-create shipping labels and get our holiday free-beez out all in one place. Very straight forward and EZ to use!
Did the app just break and is useable now?
The app is working fine; we haven't had any problems with any merchant uploads. You sent us an email about an order not being imported because the SKUs you uploaded could not be found in your store. We checked to see if there was a problem with the app or if the SKUs in your file were not in your store, and when we searched for the SKUs using Shopify's Product API, nothing came back. We let you know that our system treats the SKUs as case-sensitive, as our documentation clearly states, to see if there is a case-sensitivity issue. Instead of helping us troubleshoot your data, you told us we were incorrect and needed to fix it, even though the issue was with your file rather than our app. We tried to work with you to determine the issue, but you were unwilling to cooperate and sent us a short and frankly unprofessional response. We've always been willing to help merchants no matter what the problem. We're always happy to help if there are any upload errors, whether the error is with the data being uploaded or if something else is going on.
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