EZ Importer ‑ Order Importer

Thank you for sharing your feedback. I’m sorry you had a hard time purchasing credits. Our credit packages are designed for merchants who typically run larger imports, which is why our minimum package starts at 1,000 credits. We previously offered smaller packages, but over time we found that most merchants using our app needed larger imports, and focusing on those use cases allows us to provide better support. This decision wasn’t made out of “greed,” but to ensure we can serve merchants effectively. We sent you an email to see if there’s anything we can do to help get your orders imported. We never want a merchant to feel stuck, and we’d be happy to help you in find a solution.

The app is working fine; we haven't had any problems with any merchant uploads. You sent us an email about an order not being imported because the SKUs you uploaded could not be found in your store. We checked to see if there was a problem with the app or if the SKUs in your file were not in your store, and when we searched for the SKUs using Shopify's Product API, nothing came back. We let you know that our system treats the SKUs as case-sensitive, as our documentation clearly states, to see if there is a case-sensitivity issue. Instead of helping us troubleshoot your data, you told us we were incorrect and needed to fix it, even though the issue was with your file rather than our app. We tried to work with you to determine the issue, but you were unwilling to cooperate and sent us a short and frankly unprofessional response. We've always been willing to help merchants no matter what the problem. We're always happy to help if there are any upload errors, whether the error is with the data being uploaded or if something else is going on.

I'm sorry you had such a hard time with the import and weren't satisfied with the app or templates we provide. We've always been upfront that it takes a little bit of work to get the templates correct (they are more of a starting point to help you get started) as migrating from another platform or CSV format isn't always straightforward. We also recommend testing before you do a full import which you didn't do. It's hard to get everything right without running tests, this is why we offer 50 free credits and give you the ability to delete orders and get credits back. As for fields not being recognized, we tried to help you as you didn't properly map the fields. Based on our email interactions and the logs of your imports, the issues you were having had to do with not reading through our documentation, as the things you are complaining about are configuration options clearly stated in our documentation and the in-app help. The app has no problem recognizing any fields, you just didn't map them properly even as we tried to help. We take feedback very seriously so thank you for being honest about your experience and we are always looking for ways to improve.