Freedom Scientific eStore review for EZ Notify ‑ Slack Integration

Feb. 16, 2019

Let me preface this with, I do not usually write reviews. We use the EZ Notify app for order notifications through our Slack channel. Recently, an update to the app was made resulting in customer email addresses no longer being displayed in the notification (a feature we uniquely rely on). I reached out to Support and fully expected to receive an automated "Thanks for your message..." email, but instead received an email from Jonathan (co-founder/developer). He acknowledged there was indeed an update resulting in the email address not being displayed, offered to put in a support ticket to resolve, provided an expected timeline, and promised to contact me again with an update once it was resolved. And here I am, writing this review less than 24 hours later to share that our issue was resolved. We all have our own set of expectations when we install third-party apps, especially free ones. We tend not to expect they will work perfectly for all needs, but work well enough to meet most of them. When we encounter stumbling blocks, we also tend to work around them, not expecting change or customization. Working with Jonathan/Highview Apps was a refreshing experience. The level of service received was top-notch and I'm both thankful and impressed.