CED Facebook Feed Sync & Pixel
The reviews for the Shopify App are mixed, with both positive and negative feedback from users. Positive aspects include excellent customer service, helpful and responsive support team members, ease of use, and seamless integration with social media platforms like TikTok, Facebook, and Instagram. Users appreciate the app's user-friendly interface and the efficiency of setting up and managing their online stores. On the other hand, negative feedback revolves around issues with customer support response times, billing problems, limitations on orders, and difficulties in managing product catalogs. Some users also mentioned language barriers and challenges in resolving technical issues.
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So far so Good -- Im still learning the ropes and the support has been amazing and very helpful. Im 60 and if I can do it you can as well!
No puedo crear publicidad y el soporte de ayuda no contesta o resuelve dudas.
We began having issues with orders not pulling into the META app, then when we sent in tickets for support, despite having paid for 24/7 support, it would take days to receive a response. The response would be about our ETSY integration, which had also recently been deleted, but was not an issue. We spent the majority of this month asking for and waiting on answers, leaving customers in the balance and essentially wasting the money we spent on a plan for better service. Requests for a refund after pointing this out were ignored, or we again were asked about Etsy. It was disappointing to say the least, but we have to make the best decision for our customers and finally give up on this app and the money wasted.
CED have supported us in setting us up with TikTok Shop and have made the process seamless. A special mention to Aditi who has handled everything fantastically, could not sing her praises higher!
The app was easy to install, set up was a bit of a faff and not as automated as I hoped (TikTok shop) but after putting in the time to set it up it worked ok. The snag is that the 'free' option is not 10 orders a month but 10 orders in total. So very quickly you have to upgrade. It's very misleading on the pricing page and as you can now sync Shopify directly I decided not to bother upgrading.
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