CED Facebook Feed Sync & Pixel
The reviews for the Shopify App show a mix of positive and negative feedback. On the positive side, many users appreciate the helpful and responsive customer service provided by the app's support team. Users mentioned specific support agents like Aditi, Suryansh, and Ujjwal who were praised for their professionalism and assistance in setting up and resolving issues. The app itself was described as user-friendly and effective in connecting Shopify stores to platforms like TikTok Shop, Facebook, and Instagram. Additionally, the real-time syncing feature and ease of use were highlighted as beneficial aspects of the app. However, on the negative side, some users faced challenges with the app's functionality, such as issues with order syncing, limitations on free usage, and difficulties in managing catalogs. There were complaints about delayed responses from the support team, billing issues, and dissatisfaction with the app's performance in certain situations.
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So far so Good -- Im still learning the ropes and the support has been amazing and very helpful. Im 60 and if I can do it you can as well!
No puedo crear publicidad y el soporte de ayuda no contesta o resuelve dudas.
We began having issues with orders not pulling into the META app, then when we sent in tickets for support, despite having paid for 24/7 support, it would take days to receive a response. The response would be about our ETSY integration, which had also recently been deleted, but was not an issue. We spent the majority of this month asking for and waiting on answers, leaving customers in the balance and essentially wasting the money we spent on a plan for better service. Requests for a refund after pointing this out were ignored, or we again were asked about Etsy. It was disappointing to say the least, but we have to make the best decision for our customers and finally give up on this app and the money wasted.
CED have supported us in setting us up with TikTok Shop and have made the process seamless. A special mention to Aditi who has handled everything fantastically, could not sing her praises higher!
The app was easy to install, set up was a bit of a faff and not as automated as I hoped (TikTok shop) but after putting in the time to set it up it worked ok. The snag is that the 'free' option is not 10 orders a month but 10 orders in total. So very quickly you have to upgrade. It's very misleading on the pricing page and as you can now sync Shopify directly I decided not to bother upgrading.
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