Rating
4.7
feedback
107
chart
#8,931
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
3%
-
Less than a day
1%
-
Less than a month
12%
-
Less than a year
25%
-
More than a year
6%
Reviews Summary
The reviews for this Shopify app are quite mixed, with both positive and negative feedback. On the positive side, users appreciate the app's ease of use, functionality, and the variety of features it offers. Many users find it convenient for connecting with customers, building trust, and increasing interaction on their websites. The app is also praised for being free or offering a free version that is sufficient for basic needs. Users like the customization options and the quick response from customer support in some cases. However, on the negative side, some users have faced challenges with the app, such as emails going to spam folders, difficulties in customization, lack of personalized attention from support, and issues with widget placement. Some users also mentioned that certain features did not work as expected, like the Live Chat function not functioning effectively. Overall, the app seems to have a good range of features but may require improvements in user experience and support services.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Dec. 8, 2022
I've had this app installed for years. Emails may go to spam so make sure you check all of your folders when reaching out for support.
Thanks for updating your review. We do strive to answer all customer service questions within 12 hours. Glad you checked your spam box. We wish you the best with your online store. Let us know if you have any other questions.
Feb. 24, 2021
I've been trying to move two widgets that I installed for days but I can't do it ... I need personalized attention and I can't find any way to help me ... 10:13 where is the configuration page that I can't see ...? 02/23/2021: the development team helped me with the change I requested but I didn't like how it turned out, so I asked them to please help me make another change and they said "we are unable to provide ongoing free custom work for individual websites or we will quickly go out of business "... I am very upset because one pays for the service and they do not provide the attention that is needed, in a few days I will uninstall the APP from my store https://subefotos.com/ver/?d909953572bff9fb3a17b6e963ffb21bo.png
Hi, we responded to your first review within 1 hour. We completed your custom request (at no extra cost) but we can't continue to give you free custom work so you will change your review. We ALWAYS provide prompt, free customer support to ALL our customers (including you) but we can not provide free custom work for individual websites. We wish you the best with your online store.
May 23, 2019
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Hi, we are sorry you had a bad experience. Can you give us more information at [email protected]? We usually respond within 12 hours. We wish you the best with your online store.
March 19, 2019
Thank you for this app. Thank you Thank you More Power Guys Kudos to your team I hope this is free
March 5, 2019
Widget is a no-show. Support ignored me. garbage app. I know that It could be user error but thats what their dead-beat support is for.
Hi Deft, I have replied to your support message but you have not replied back. We were sleeping when you sent your original message and we replied to you as soon as we woke up. We noticed you missed a step (connecting your fanpage) and that is the reason your tool does not work. We reply to ALL support questions within 24 hours, usually 12 hours. We wish you the best with your online store.
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