Z Facebook Messenger Chat
Zotabox Facebook Messenger Chat: Instant Customer Engagement
Rating
4.7
feedback
108
chart
#2,855
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
3%
-
Less than a day
1%
-
Less than a month
13%
-
Less than a year
25%
-
More than a year
6%
Reviews Summary
The reviews for this Shopify app are quite mixed, with both positive and negative feedback. On the positive side, many users appreciate the app's ease of use, functionality, and the variety of features it offers. Users have mentioned that the app is convenient, simple to set up, and has helped improve their store's performance. Additionally, the app's customer support has been praised for being responsive and helpful. On the negative side, some users have faced challenges with customization and support. There are complaints about the app not meeting specific customization needs, lack of personalized attention, and issues with widgets not functioning properly. Some users have also expressed frustration with the app's pricing structure and limitations on free features.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Nov. 27, 2024
Good integration. Customer service are prompt.
Using app
1 day
Total reviews
1
Average rating
5.0
Thank you so much, Lim! We truly appreciate your sharing and look forward to the growth of your website. Feel free to reach out anytime — our team is happy to help!
Dec. 8, 2022
I've had this app installed for years. Emails may go to spam so make sure you check all of your folders when reaching out for support.
Thanks for updating your review. We do strive to answer all customer service questions within 12 hours. Glad you checked your spam box. We wish you the best with your online store. Let us know if you have any other questions.
Feb. 24, 2021
I've been trying to move two widgets that I installed for days but I can't do it ... I need personalized attention and I can't find any way to help me ... 10:13 where is the configuration page that I can't see ...? 02/23/2021: the development team helped me with the change I requested but I didn't like how it turned out, so I asked them to please help me make another change and they said "we are unable to provide ongoing free custom work for individual websites or we will quickly go out of business "... I am very upset because one pays for the service and they do not provide the attention that is needed, in a few days I will uninstall the APP from my store https://subefotos.com/ver/?d909953572bff9fb3a17b6e963ffb21bo.png
Hi, we responded to your first review within 1 hour. We completed your custom request (at no extra cost) but we can't continue to give you free custom work so you will change your review. We ALWAYS provide prompt, free customer support to ALL our customers (including you) but we can not provide free custom work for individual websites. We wish you the best with your online store.
May 23, 2019
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Hi, we are sorry you had a bad experience. Can you give us more information at [email protected]? We usually respond within 12 hours. We wish you the best with your online store.
March 19, 2019
Thank you for this app. Thank you Thank you More Power Guys Kudos to your team I hope this is free
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