Gearstruck review for RT: Facebook Messenger Chat

This app messed up our website! Mobile users (which are most internet users nowadays) could no longer tap on the side menu or even the SHOPPING CART! They can only scroll up and down the page. What good is an ecommerce website when users can't buy?? Support (from RoarTheme) said they will have a look, then ignored our messages for 3 days - even though I stressed the fact that our advertising accounts were getting blocked, as the website no longer worked! They completely ignored our messages!